Tier 2 Support Technician - Activate Games - Winnipeg, MB
(2026-04)
- Serve as an escalation point for complex issues, performing advanced troubleshooting and root cause analysis on store systems.
- Provide remote assistance to store staff and proactively monitor systems to identify and address recurring problems.
- Guide and support Tier 1 Support Technicians in troubleshooting methods, best practices, and knowledge base documentation.
- Assist the Technical Support Team Lead with ITSM system enhancements, including automations, workflows, and canned responses.
- Participate in post-incident reviews, translating technical insights into updated tools, documentation, and processes.
- Support store facility updates, equipment rollouts, and new store openings, providing technical expertise as required.
Tier 1 Support Technician - Activate Games - Winnipeg, MB
(2024-07 - 2026-03)
- Troubleshot hardware and software issues to minimize disruptions and maintain a smooth customer experience.
- Received support calls and service desk requests from facilities, ensuring timely resolutions to maintain optimal facility operations.
- Reached out to staff to provide support if issues were noticed prior to being contacted.
- Watched facility cameras to catch malfunctions proactively and ensure workplace standards were adhered to.
Embedded Software Engineer - Sercomm Philippines Inc. - Philippines
(2022-06 - 2023-06)
- Underwent training in source code tracing utilizing the C programming language and networking within the Linux OS.
- Collaborated with team members to identify and address challenges, offering innovative solutions through group problem-solving sessions.
- Acted as a resource for team members, fostering an environment of continuous learning and improvement.
Bilingual Freelancer (Part-Time) - Powerhouse Freelancers - Philippines
(2021-10 - 2022-06)
- Oversaw the social media accounts of a clothing brand.
- Responded to customer inquiries and addressed their concerns about the company's products.
Intern - VB Aragon Electrical Engineering Services - Philippines
(2021-07 - 2021-09)
- Familiarized, operated, and maintained electronic equipment such as Fire Alarm System, Radio Control and Computer server room, etc.
- Developed fire detection and alarm systems for a two-story hotel.
