Customer Service Representative - Service Ontario - Ontario
(2026)
- Provide comprehensive customer service by processing renewals for health cards and driver's licenses, vehicle registrations, and address changes in compliance with Ontario regulations.
- Manage the registration of vehicles within Ontario, including those originating from outside the province and country, ensuring accurate documentation and adherence to legal standards.
- Resolve customer inquiries and issues with professionalism and efficiency, maintaining a high level of satisfaction.
- Utilize strong communication and problem-solving skills to assist customers with diverse needs and concerns.
Customer Service Representative - Millennium One Solutions - Ottawa, ON
(2018 - 2019)
- Responded to customer inquiries in a pleasant, courteous, professional and well-informed manner
- In conjunction with on-screen customer information, I identified customer's needs through customer contact while simultaneously reading/updating customer information on the system
- Achieved quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
- Accurately completed appropriate documentation for each transaction, and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment
Co-Op Student - John Howard Society
(2021 - 2021)
Cashier - Loblaws
(2020 - 2020)
- Greeting all customers happily
- Handling cash transactions
- Helping customers if they need anything in the store
- answering the question that they may have
Intern with the youth internship program volunteering at Kairos - Kairos - Ottawa, ON
(2018 - 2018)
- Utilized organization of documents
- Transcribed videos
- copying down some information given
Student/camp Counselor - Hintonburg Community Centre - Ottawa, ON
(2018 - 2018)
- Set up and ensure recreation equipment is secure and stored properly.
- Babysitting the kids and playing with them
- Provided group and one on one meetings with youth and kids
Project Assistant - Gowling WLG- International Law Firm - Ottawa, ON
(2017 - 2017)
- Conducted confidential research for the organization using online search portals
- Followed policies in regards to handling confidential client information, document privacy and filing/organizing
- Conducted office administration duties including: editing documents, filing, photocopying and providing assistance to senior level staff
Program Volunteer - Newcomers Club - Ottawa, ON
(2015 - 2016)
- Provided information and assistance to newcomer students
- Ensured a high level of customer service
