Janet Werstroh

Collaborative individual with 20 plus years' experience as a Certified Photographer & Client Service Specialist with Experience in Administrative & Property Management Roles with a focus on service excellence. Highly detailed and organized with the ability to solve complex issues promptly and effectively. Demonstrates a warm positive attitude with a proven record of building strong client relationships. Highly flexible self-starter with the ability with diverse teams.

WORK EXPERIENCE

Administrative Assistant 20 Years

SWIFT Learning Inc. | Calgary, AB

● Performed various administrative tasks including answering calls, responding to inquiries, scheduling.

appointments, collecting and distributing mail and deliveries, and organizing product demonstrations.

● Supported client and learner success by providing technical support, problem solving, and responding to issues.

● Conducted follow up’s of clients, recording information about progress and completion.

● Scheduled daily and weekly updates using HootSuite to include new course offerings via Ecommerce , press releases, discounts, and technical updates.

● Assisted in the design and curriculum of courses through testing, updating and publishing courses to ensure the best outcome for client engagement online and development.

Receptionist 8 Years

Gemini Performance | Calgary, AB

● Answered incoming phone calls, booked, rescheduled client appointments, and managed client database using Project Management Software (PMS) for daily record-keeping.

● Built positive and professional relationships with clients and colleagues.

● Exhibited strong customer service skills, maintaining an open and respectful line of communication with clients.

● Conducted calls to prospective clients, identifying individual needs and relaying information about services.

● Provided estimates, created invoices, processed various methods of payments, and managed supply orders.

Attended Bow Valley College in Business Administration