Janvi Suchak

Delivered customer support improving service consistency by responding promptly and effectively during client interactions. Applied product and process expertise reducing operational risk by accurately handling moderate-complexity cases. Escalated recurring issue insights improving service quality by sharing trends with internal support teams for refinements.

CUSTOMER SERVICE REP - LOSS PREVENTION - TD Canada Trust

(2022-07 - 2024-09)

• Delivered customer support improving service consistency by responding promptly and effectively during client interactions.
• Applied product and process expertise reducing operational risk by accurately handling moderate-complexity cases.
• Escalated recurring issue insights improving service quality by sharing trends with internal support teams for refinements.
• Supported cross-selling opportunities improving client outcomes by gathering feedback and aligning service interactions to needs.

CONCIERGE - Regal security

(2021-02 - 2022-07)

• Managed front desk operations improving guest satisfaction by coordinating service requests while maintaining site security protocols.
• Reduced tenant request resolution time by escalating issues to building management and tracking requests to closure using sound judgment.
• Responded to major on-property incidents (fire, flood, medical emergencies, criminal activity) and ensured safety and emergency protocols were executed in response to fire alarms and other site emergencies.
• Completed walking patrols and conducted facility and equipment inspections as required.
• Improved operational decision-making by preparing detailed daily activity reports documenting incidents, visitor activity, and shift outcomes in Microsoft Office.

KITCHEN COOK - McDonalds

(2020-06 - 2020-11)

• Prepared and cooked menu items improving order quality by following standard recipes and timing requirements.
• Maintained a clean and organized kitchen improving food safety compliance by adhering to health and safety standards.
• Collaborated with team members improving throughput during peak hours by coordinating tasks and prioritizing order flow.
• Completed orders efficiently improving customer wait times by aligning prep work with demand and station readiness.

BARISTA - Tim Hortonts

(2020-01 - 2020-06)

• Prepared beverages and food items improving customer satisfaction by following preparation standards and presentation guidelines.
• Handled cash transactions accurately reducing payment errors by verifying totals and maintaining till balance during shifts.
• Resolved customer complaints promptly improving customer experience by addressing issues and applying service recovery steps.
• Maintained fast service during rush periods improving order flow by multitasking across beverage preparation and point-of-sale.

Postgraduate Diploma - ENERGY SYSTEMS ENGINEERING TECHNOLOGY - Centennial College, Toronto