Jash

Results-driven Financial Services Professional with 4+ years of experience in lending, retail banking support, B2B sales, and customer relationship management. Strong background in credit analysis, collections, portfolio management, compliance, and sales performance. Proven ability to increase client retention, reduce delinquencies, and exceed revenue targets. Skilled in risk assessment, financial reporting, and team leadership.

Assistant Branch Manager - Lend Direct - Surrey, BC

(2025-01)

• Manage daily branch operations and oversee lending activities.
• Assess credit applications and authorize financial services in compliance with company policies.
• Analyze client financial data to evaluate risk and improve loan portfolio performance.
• Reduce delinquency rates through proactive collections strategies and account follow-ups.
• Prepare receivables and performance reports for senior management.
• Maintain high client retention through personalized financial solutions.
• Drive B2B sales initiatives and consistently meet or exceed branch revenue targets.
• Train and mentor new employees to improve productivity and service standards.
• Streamline payroll, scheduling, and administrative processes to increase operational efficiency.

Senior Financial Service Representative - Cash Money - Vancouver, BC

(2023-01 - 2025-01)

• Conducted daily financial services including cheque cashing, Western Union, Money order, Bill payments, and Payday Loans.
• Supervised branch operations to ensure compliance, accuracy, and efficient workflow.
• Balanced cash drawers, performed end-of-day reconciliations, and prepared deposits.
• Resolved customer inquiries and issues promptly, maintaining high satisfaction levels.
• Trained and coached staff on service procedures, cash handling, and customer service standards.

Assistant Manager - Reid Jewelry - Surrey, BC

(2022-01 - 2023-01)

• Achieved and exceeded monthly and quarterly sales targets.
• Built long-term customer relationships to increase repeat business.
• Managed inventory control, merchandising strategies, and stock accuracy.
• Analyzed sales reports to identify trends and implement targeted promotions.
• Trained and supervised sales associates to improve team performance and customer satisfaction.

Associate Degree of Arts - Mass Communication - Columbia College (2017-01)

High School Diploma - Mathematics - Mukat School (2015-01)