Jasleen Shienh

Results-driven and customer-focused professional with experience in sales support, client relationship management, and customer service. Proven ability to build rapport, identify customer needs, and recommend solutions that drive customer satisfaction and repeat business. Confident communicator with a strong work ethic and passion for representing brands positively.

Nail Technician / Client Sales Specialist - OhhPrettyNails - Orillia, ON

(2023-03)

• Consult clients to understand needs and recommend suitable services
• Build repeat business through strong client relationships
• Manage bookings, scheduling, and client records
• Represent the brand professionally at all times

Customer Service Representative - FedEx - Brampton, ON

(2023-01 - 2024-08)

• Assisted customers with service, billing, and delivery concerns
• Educated customers on pricing options and service upgrades
• Resolved issues calmly in high-pressure environments

Nail Technician - Y2K Nails - Brampton, ON

(2022-09 - 2023-02)

• Performed high-volume gel, acrylic, and natural manicures
• Built loyal repeat clientele
• Handled customer concerns professionally

Sales Associate / Cashier - Popeyes - Greater Sudbury, ON

(2022-05 - 2022-09)

• Processed transactions accurately and efficiently
• Promoted menu items and assisted customers
• Trained new team members

Customer Service Representative - Kotak Mahindra - Delhi, India

(2021-12 - 2022-03)

• Handled inbound calls, chats, and emails
• Built customer trust and retention

Cambrian College of Applied Arts & Technology (2026)

GED - DN Model School, Punjab (2021)