Jasmine Varghese

Detail-oriented Healthcare Administrative Professional with experience supporting patient services, coordinating schedules, processing referrals and intake documentation, maintaining accurate electronic records, and communicating with patients, caregivers, healthcare professionals, and internal teams. Experienced in working with healthcare scheduling and information systems including AlayaCare, Procura, Calipso, and GoldCare. Strong background in high-volume data entry, documentation, customer service, problem resolution, and confidential information handling.

Holds a Personal Support Worker credential, along with post-graduate education in Supply Chain Management and Project Management. Known for accuracy, organization, multitasking, and maintaining service quality in fast-paced environments.

Administrator at Paramed Home Health Care (2026-02 – Present)

• Coordinate patient and staff scheduling by aligning patient service requirements with worker availability, geography, skills, and scope of practice to support continuity of care.
• Process new referrals, intake documentation, schedule changes, and service adjustments using healthcare scheduling systems including AlayaCare, Procura, Calipso, and GoldCare.
• Enter, update, and maintain accurate patient and service information in electronic systems while managing a high volume of administrative requests.
• Communicate regularly with patients, caregivers, regulated healthcare staff, funders, and internal departments to resolve scheduling conflicts and service-related concerns.
• Review information for accuracy and completeness and make appropriate updates to support timely delivery of patient services.
• Coordinate changes to services and schedules while responding to competing priorities in a fast-paced healthcare environment.
• Handle patient and service information with professionalism and appropriate confidentiality.
• Collaborate with internal teams to ensure administrative issues are addressed promptly and patient services remain coordinated.

Advisor II – Technical Support at Concentrix (2025-02 – 2025-11)

• Provided telephone and technical support to customers, handling inquiries and concerns while maintaining a high standard of professional communication.
• Supported more than 200 users annually, achieving approximately 95% customer satisfaction through effective communication, documentation, and issue resolution.
• Accurately documented customer concerns, investigated issues, and followed established procedures to identify appropriate solutions.
• Researched technical manuals and financial documentation to resolve complex inquiries, contributing to a 30% reduction in issue-resolution time.
• Managed multiple customer requests while maintaining accuracy, professionalism, and service standards.
• Communicated complex information clearly and sensitively to customers with varying levels of technical knowledge.

Data Analyst at S&P Global (2018-05 – 2023-04)

• Managed and analyzed large volumes of structured data while maintaining a high level of accuracy and adherence to internal quality standards.
• Investigated data discrepancies, performed quality checks, and corrected records to improve data accuracy and reduce reporting errors.
• Maintained detailed documentation and ensured information was accurately recorded and available for internal stakeholders.
• Collaborated with cross-functional teams to resolve information discrepancies and improve administrative and operational processes.
• Identified workflow and automation opportunities that improved operational efficiency.
• Worked with confidential and business-critical information while maintaining accuracy and attention to detail.

Certificate in NACC Personal Support Worker – North American School of Information Technology College (2025)

Postgraduate Diploma in Supply Chain Management, Global Logistics – Loyalist College (2024)

Postgraduate Diploma in Project Management – Loyalist College (2023)

Master of Business Administration in Finance – Jagran Lake City University (2021 – 2023)