Jason Dong

Hospitality and operations professional with 14+ years of hands-on experience in food service, retail management, customer service and entrepreneurship. Nearly a decade of owner/operator experience leading a branded restaurant operation, with revenue growth averaging approximately 8% annually since 2022. Proven ability to lead teams, strengthen guest experiences, manage costs, develop catering and sales opportunities, and take full ownership of day-to-day business results.

Combines an entrepreneurial mindset with structured management experience in a national retail environment.

Owner / Operator - Press'd Sandwich - Sherwood Park, Alberta

(2017-01 - 2026-12)

• Directed all aspects of restaurant operations, including customer experience, staffing, training, scheduling, purchasing, inventory, financial oversight, vendor relationships and brand standards.
• Led a team of approximately 5-8 employees while working closely with the store manager to maintain efficient daily operations and consistent service quality.
• Achieved approximately 8% average annual revenue growth since 2022 through strong operational execution, customer retention, catering development and local business-building initiatives.
• Built and maintained a customer-focused service culture, personally resolving guest concerns and strengthening long-term customer relationships.
• Managed food and labour costs, inventory levels, waste reduction and supplier coordination while balancing service standards and profitability.
• Developed catering and corporate customer opportunities and took direct ownership of sales, service delivery and relationship management.
• Served as the primary liaison with franchisor representatives and other business partners, demonstrating strong communication, accountability and problem-solving skills.

Store Manager - Dollarama - Alberta

(2015-01 - 2017-12)

• Managed day-to-day operations in a fast-paced, high-volume retail environment with a strong focus on customer service and operational standards.
• Supervised staff scheduling, training, task delegation and performance while maintaining an organized and productive store environment.
• Handled customer concerns and operational issues with a practical, service-oriented approach.
• Oversaw inventory, merchandising, cash-handling procedures and compliance with company policies and standards.

Owner / Operator - Independent Sushi Shop - Alberta

(2013-01 - 2014-12)

• Operated a small food-service business and managed daily customer service, purchasing, inventory, cost control and front-line operations.
• Developed hands-on hospitality experience and an entrepreneurial approach to customer relationships, quality and business performance.

Owner / Operator - Independent Convenience Store - Alberta

(2012-01 - 2013-12)

• Managed overall store operations, customer service, purchasing, inventory and cash management.
• Built foundational experience in entrepreneurship, financial responsibility and day-to-day business decision-making.

Diploma - Accounting and Strategic Management - Grant MacEwan University