Jaspreet Surdhar

Bringing skills in strategic planning, process improvement, and problem-solving to enhance operations and customer service.

Experience in managing staff, addressing customer needs efficiently, and maintaining safety protocols. Dedicated to driving results through effective decision-making and multitasking capabilities.

Supervisor - QUESADA BURRITOS & TACOS - Okotoks, AB

(2025-04 - 2026-02)

• Ensured that safety protocols were followed at all times by all staff members.
• Communicated employee, customer and workplace needs to managers.
• Answered customer questions and made product recommendations according to needs.

Fulfillment Associate - AMAZON - Mount Hope, ONTARIO

(2022-09 - 2025-06)

• Supported order fulfillment objectives by memorizing specific inventory locations of high-demand SKUs.
• Checked containers for damage or defects.
• Customized packaging and padding options based on specific item shapes and materials.
• Followed safety protocols to protect merchandise from damage.

Supervisor - TIM HORTONS - Hamilton, ONTARIO

(2022-06 - 2024-06)

• Evaluated staff performance, communicating feedback, and setting personal goals.
• Tracked employee performance to determine areas of strength and improvement.
• Implemented safety protocols and ensured employees followed them consistently.

Cashier - A &W - Stoney Creek, ONTARIO

(2020-06 - 2023-10)

• Offered customers information about upcoming promotions and available items.
• Kept clean, organized and well-stocked checkout areas.
• Engaged customers in pleasant conversation while completing cash register transactions.

Kitchen Helper - INDIA VILLAGE RESTAURANT - Dundas, ONTARIO

(2019-12 - 2020-06)

• Swept and mopped kitchen floors after each main service period.
• Performed basic maintenance on kitchen appliances by following manufacturer instructions.
• Replenished serving stations with necessary items like plates, bowls, and silverware during meal service.

Diploma - General Arts and Science - Mohawk College (2022-04)

Diploma - Office Administration - Mohawk College (2021-12)