Jaswinder Grewal

Proficient in utilizing Microsoft Office applications, including Word, Excel, PowerPoint for documentation and presentations. Work efficiently in teams by communicating and following policies and procedures to meet deadlines. Adaptable to working under stress and effectively handling multiple responsibilities.

Led and coached peers in handling projects and organizing many events. Proficient in utilizing different communication tools, including Microsoft Teams, WebEx and Zoom. Skilled in researching, analyzing, and organizing material.

Performed PESTEL, SWOT and MESA effectively in International Business Advanced Diploma.

Technical Support Advisor - IntouchCX - Winnipeg, Canada

(2026-06)

• Provided expert technical support for software and hardware issues via inbound and outbound calls.
• Managed call flow while responding to customer inquiries and technical support needs.
• Resolved customer issues with clarity and professionalism, enhancing customer experience.
• Utilized diagnostic tools to identify and troubleshoot technical problems effectively.
• Maintained accurate records of customer interactions and technical solutions provided.
• Collaborated with team members to share knowledge and improve service delivery.
• Participated in training sessions to enhance technical skills and service techniques.

Banking Advisor - TEKsystems - Canada

(2024-01 - 2025-10)

• Provided personalized banking services to clients, including account management, loan applications, financial advisory.
• Assisted clients in opening new accounts and applying for credit cards.
• Provided customer service by helping them to do basic transactions, payments through online platform.
• Recommended bank products that met the customers' needs to exceed sales targets.
• Followed customer service standards, complying with banking policies to ensure the great customer satisfaction rate.
• Provided online banking technical troubleshooting assistance, and solved problems effectively by analyzing the root causes.

Technical Support Representative - Gatestone & Co. Inc - Canada

(2023-09 - 2024-10)

• Provided pleasant and professional customer service over the telephone to current and potential customers.
• Resolved customer issues, reaching solutions that are mutually beneficial to customers and the company.
• Identified, investigated, and resolved users problems with computer software and hardware.
• Consulted with users to determine steps and procedures taken to identify and resolve the problem.
• Applied knowledge of computer software, hardware, and procedures to solve problems.
• Guided users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborated with other staff to research and resolve problems.
• Created win-win solutions to help retain our customers.
• Assisted customers in choosing the company's products by promoting the features, advantages and benefits of our products.

Technical Customer Support Advisor - 24-7 Intouch - Winnipeg, Manitoba, Canada

(2020-12 - 2022-12)

• Managed large amount of inbound and outbound calls in a timely manner.
• Assisted customers with inquiries and made recommendations as needed.
• Provided superior customer service and work quality while demonstrating attention to details, flexibility, and innovation in resolving problems.
• Possess effective communication skills, and work well with others at all levels.
• Answered phones, greeted customers, and assisted clients with inquiries.
• Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up.
• Utilized diagnostic tools to identify and troubleshoot technical problems effectively.
• Maintained accurate records of customer interactions and technical solutions provided.
• Collaborated with team members to share knowledge and improve service delivery.
• Participated in training sessions to enhance technical skills and service techniques.

Production Material Handler - Kitchen Craft of Canada - Winnipeg, Manitoba

(2021-08 - 2022-01)

• Handled materials in a safe and orderly manner.
• Assisted with the timely fulfillment and delivery of products.
• Worked with team members to meet established goals.
• Contributed to a company culture that champions diversity, appreciates creativity, and facilitates innovation.
• Loaded and unloaded pallets and collected empty pallet boards and carry them to storage.
• Chosen cases according to order, using required technology.
• Assisted with weekly product inventory.
• Performed general housekeeping and sanitation tasks.

International Business Advanced Diploma - International Business - Red River College (2019-09 - 2020-08)

Bachelor of Arts - Computer Science, Mathematics, and Economics - Punjabi University (2015-09 - 2018-05)