Jaswinder Kaur

An empathetic, adaptable, detail-oriented, and highly driven professional with an ability to work well in a fast-paced and energetic environment. Possesses excellent communication and time management skills. Demonstrated admirable teamwork skills, delegating expertise, and is looking forward to utilizing these skills in a reputable organisation.

• Client Relation Coordinator & Administrative Officer (full time) Harbour Landing Village, Regina, SK, CA

May 2020- Nov2022

• Provide customer experience, sales support & administrative work functions within organization
• Greeting and welcoming customers to the office
• Treatment planning and educating customers of organization policies
• Greeting and welcoming customers to the office
• Assisting customers to fill out information or consent forms
• Scheduling, rescheduling, or canceling appointments as needed
• Preparing residents’ charts and daily schedules for the staff.
• Updating residents’ records and documenting recent treatments and procedures.
• Scheduling follow-up appointments and providing telephonic reminders.
• Communicating with insurance providers to determine if residents are required to make co-payments.
• Maintained appointments and schedules for the clinic
• Handled incoming and outgoing calls and e-mails
• Ordered organisation supplies
• Verifying methods of payment and collecting payments as needed.
• Performing general office duties, such as answering telephones, photocopying, filing, faxing, and inventory management
• Customer service representative & Team Lead- Sydney Call Center, Sydney, NS -June 2019- April2020
• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problems solving and effective call handling
• Accurately document and process customer claims in appropriate systems.
• Attend meetings and training and review all new training material to stay up to-

date on changes to program knowledge and systems.

• Adhere to all attendance and work schedule requirement
• Bakery Associate (Part time) Walmart, Sydney NS October 2019-April2020
• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
• Managed cash counter
• Improved time management skills in fast paced environment
• Customer Service Associate (Part time) Subway, Sydney NS September 2018-April 2019
• Prepared and served food products.
• Ensure high level of health and safety standards
• Overseen Stock replenishment
• Maintained an orderly appearance throughout the sales floor.
• Medical Lab Technician Intern | Baba Farid University of Health Sciences, Faridkot, Punjab, India, 2016 –2017

• Bachelor of Public Health (Post-Degree Diploma) Cape Breton University, NS
• September 2018 – April 2020
• Program Highlights – Public Health Inspection, Public Health Administration,

Emergency Preparedness, Occupational Hygiene, Health risk Assessment, Health Care Policy, Health Care Operations Management and Communication for Effective Healthcare

• Received Dean’s Honour List from college
• Bachelor of Medical Lab Technology | Baba Farid University of Health Sciences, Faridkot, Punjab, India
• September 2012 – April 2017
• Program Highlights – Clinical Biochemistry Methods, Special Histology

&Histochemical Methods, Applied Haematology, Applied Microbiology, Analytical Biochemistry & Metabolism, Basic Cellular Pathology & Allied Techniques and Cytology, Fundamentals of Haematology, Basic Techniques in Laboratory Haematology, Blood Banking & Clinical Pathology, Immunology