Jatin Thakur

Bilingual, clinically trained healthcare professional holding a Bachelor of Pharmacy and a Post-Baccalaureate Diploma in Health Care Management. Combines hands-on experience in the Canadian provincial healthcare system (Nova Scotia Health) with verified French/English bilingual fluency (TEF B2 / NCLC 7+). Proven track record in patient data coordination, clinical regulatory compliance, and managing high-volume stakeholder inquiries.

Adept at navigating complex digital health portals, patient support programs (PSP), and database operations within remote-first environments.

Health Support Aide at NOVA SCOTIA HEALTH (2025-07 – Present)

• Deliver high-quality, patient-centered support within acute care and regional hospital environments, ensuring safety, compliance, and strict infection control adherence.
• Communicate daily with multi-disciplinary clinical teams (doctors, pharmacists, nurses) to coordinate patient transfers, care schedules, and resource allocation.
• Maintain meticulous clinical environment tracking; manage patient logs and internal unit data flows with zero discrepancies.
• Utilize active listening and empathetic de-escalation skills to support patients, families, and external referral sources under fast-paced, high-pressure conditions.

Health Promotions Lead & Men's Alliance Lead at CAPE BRETON UNIVERSITY (2024-09 – 2025-05)

• Designed and facilitated community-wide wellness initiatives, acting as the primary point of contact for internal student populations and external healthcare networks.
• Drafted promotional documentation, managed cross-departmental schedules, and compiled outcome assessment surveys.
• Utilized bilingual communication channels to expand program engagement across diverse linguistic student groups.

Marketing Specialist at WELLNS SURVEY (2025-02 – 2025-05)

• Managed promotional campaigns and user demographic database logging for regional wellness health assessments.
• Analyzed raw survey data to track population health metrics, ensuring data protection guidelines were strictly enforced.

Outbound Sales Representative at SYDNEY CALL CENTER (2024-02 – 2024-05)

• Managed high-volume outbound calls, conducting professional, scripted data intake and client qualification.
• Navigated client CRM databases in real-time, accurately documenting client feedback, resolving scheduling conflicts, and maintaining database integrity.
• Assisted a diverse national demographic with complex inquiries, maintaining high customer satisfaction metrics and strict call-handling protocols.

Company Voice & Marketing Copywriter at SPYGLASS OPS (2022-06 – 2023-05)

• Crafted high-impact promotional copy, corporate communications, and regulatory compliance summaries in a remote-first, collaborative environment.
• Collaborated with remote teams via Slack, Zoom, and shared cloud platforms to meet strict content deployment timelines.

Post-Baccalaureate Diploma in Health Care Management – Cape Breton University (2025-05)

Bachelor of Pharmacy in Pharmacy – Chandigarh Group of Colleges (2021)