Jatinder Singh

I am a mechanical engineer and have 7+ years of experience in the workshop, retail management & human resource. Skilled in the workshop, store operations, customer relationship management, project management, team building, auditing, vendor management, Budgeting, and monthly profit & loss book closing. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

● Project Leader - Decathlon Oct 2019 - Feb 2023 (3 years 4 months)

• Ensure the whole store is 100% Safe, Store Image to welcome the customers every day & take care of Stock management & control shrinkage.
• Facilitate Business Operations daily & sustainably with the help of Daily managers, regular training, meeting, feedback & follow-up to make the store team autonomous in their perimeter.
• Improve store efficiency level with good organization, cutting down the non-value added tasks.
• Plan-Implement-Analyze-Optimize the actions in order to run the store PnL with high profitability.
• Planning yearly budgets, Coaching & Mentoring.
• Successfully built trusting relationships with customers by ensuring teams followed correct procedures and customer service guidelines. Resolved complex customer disputes and complaints.

● Hardgoods Department Manager - Decathlon Dec 2015 - Sep 2019 (3 years 10 months)

• Kept the department on target to meet sales and profit objectives by minimizing waste and pursuing revenue-generation opportunities.
• Implemented merchandising plans to drive profitability and develop new strategies.
• Market analysis for promotions to drive sales, and increase brand awareness and retention of current customers.
• Manage Daily store operations like cash flow, POS operations, Safety, security, and store image.
• Manage employee hour planning to ensure the best availability inside the store and reach the target of 12 qty per hour.

● Bachelor’s in Mechanical Engineering from Punjab technical university.

● Diploma in Mechanical Engineering from Punjab state board of the technical university.