Cashier - River Cree Resort and Casino
(2025-01)
- Process high-volume cash and electronic transactions accurately and efficiently
- Deliver exceptional customer service in a fast-paced casino environment
- Balance tills and maintain strict cash-handling procedures
- Assist guests with inquiries, payments, and issue resolution
Slot Supervisor - Pure Casino Edmonton
(2022-01 - 2025-01)
- Balanced floats, deliveries, and departmental operating funds accurately and efficiently
- Led and motivated a diverse team while maintaining professionalism and strong team dynamics
- Updated schedules, answered emails, and maintained operational spreadsheets and reports
- Attended meetings and tracked departmental numbers, statistics, and operational performance
- Ensured compliance with company policies, procedures, and AGLC regulations
- Maintained accurate end-of-shift balancing and reconciliation processes
- Supervise gaming floor operations and lead staff during daily shifts
- Oversee cash flow and ensure departments maintain proper operating funds
- Coach and mentor staff on customer service and procedures
- Ensure accurate balancing of department funds and end-of-shift reconciliation
Registered Massage Therapist - Full Spectrum Chiropractic and Massage
(2020-01 - 2022-01)
- Managed client appointments and treatment plans
- Collaborated with professionals to improve client care
- Maintained detailed records and communication with clients
Owner / Registered Massage Therapist - Honor Yourself Massage
(2017-01)
- Operate and manage an independent massage therapy business
- Build long-term client relationships through excellent service
- Manage appointments, payments, and daily operations
Registered Massage Therapist / Supervisor - Float Wellness
(2014-01 - 2017-01)
- Delivered massage therapy treatments and promoted wellness services
- Assisted with onboarding and training new massage therapists
- Supported business operations and customer satisfaction initiatives
Sales Supervisor / Instructor - Shaw Communications
(2011-01 - 2014-01)
- Advanced from sales representative into leadership and instructor roles
- Trained staff in customer service, sales performance, and closing techniques
- Consistently ranked as a top-performing sales representative
Warehouse Manager - Elegant Touches
(2009-01 - 2011-01)
- Managed inventory, deliveries, and warehouse operations
- Coordinated customer orders for events and functions
- Supervised staff and ensured accurate order fulfillment
Head Cashier / Supervisor - Casino ABS
(2005-01 - 2009-01)
- Managed on-site cash operations, balancing, payouts, and tills
- Supervised cashiers and attendants while ensuring accountability
- Prepared schedules and maintained operational efficiency
