Jay Nikhare

Detail-oriented Pharmacy Assistant with 2+years of Canadian pharmacy experience across retail and long-term care settings. Experienced in patient support, insurance coordination, pharmacy billing, Kroll software, medication requests, payment processing, and high-volume customer communication. Strong ability to coordinate with pharmacists, healthcare teams, patients, and POAs while maintaining accuracy, confidentiality, and efficient workflow.

Pharmacy Assistant / Customer Support Representative at Silver Fox Pharmacy (2025-11 – Present)

• Manage patient onboarding and account setup for residents of long-term care and retirement homes, ensuring accurate patient, insurance, and payment information.
• Assess private insurance coverage, communicate medication costs and available payment options, and support patients and POAs in navigating coverage requirements.
• Process medication requests requiring insurance approval, including obtaining required approvals and applying LU codes based on prescriptions and clinical direction.
• Manage monthly billing and payment processing, including private insurance claims, card payments, digital payments, and pre-authorized payment arrangements.
• Serve as a primary point of contact for patients, POAs, nursing staff, and healthcare partners, responding to high-volume inquiries and directing clinical questions to pharmacists appropriately.
• Work closely with pharmacists to resolve medication-related questions and ensure requests are escalated accurately and efficiently within scope of practice.
• Collaborate with the data-entry team to facilitate medication requests, prescription updates, and accurate processing of patient orders.
• Maintain accurate and confidential patient, insurance, billing, and medication information while adhering to PHIPA and pharmacy privacy standards.
• Manage multiple patient requests and administrative priorities in a fast-paced long-term care pharmacy environment while maintaining accuracy and professional service.

Pharmacy Assistant at Walmart Pharmacy (2023-09 – 2025-10)

Promoted from OTC Associate after demonstrating consistent dedication, attention to detail, and strong customer service skills.

• Prepare and dispense prescription medications under pharmacist supervision.
• Utilize Kroll pharmacy software to process prescriptions, update patient profiles, and manage third-party billing.
• Assisted in blister packaging by accurately placing medications into packs to support patient adherence.
• Maintain inventory accuracy, stock shelves, and monitor product expiry dates.
• Package prescriptions and coordinate refills to ensure timely patient care.
• Ensure compliance with PHIPA and workplace safety standards.
• Provide patient-focused customer service, answering inquiries on medications and health products.
• Perform administrative duties including data entry, filing, and transaction processing.

Service Executive (Therapist) at DR BATRA'S Positive Health Care PVT LTD (2019-11 – 2023-05)

• Delivered professional skin and hair treatments tailored to client needs.
• Performed advanced cosmetic procedures including HydraFacial, oxygen laser hair removal, mesotherapy, chemical peels (up to 30%), and phototherapy.
• Managed inventory, placed supply orders, and maintained resource organization.
• Coordinated appointment scheduling and provided a welcoming reception experience.

Diploma in Esthetician and Spa Management – Loyalist College (2025)