Private Language Teacher at Self-employed (2022-12 – 2025-12)
- Delivers tailored General and Business English instruction to executives and professionals, focusing on improving communication and presentation skills.
- Successfully manages all aspects of client relationships and class delivery in a remote setting, demonstrating strong organizational habits and adaptability for remote work.
Customer and Support Specialist / Admissions Officer at The Intern Group (2020-01 – 2021-05)
- Provided comprehensive customer support to applicants throughout the entire application process for global internships, demonstrating a solid understanding of service excellence in a travel-related context.
- Directly assisted the sales team by generating leads and providing critical support during peak periods.
- Served as the primary contact for challenging client interactions, including refund requests, showcasing strong problem-solving skills and an ability to manage frustrated clients effectively.
Teacher at Grants English (2017-10 – 2022-12)
- Taught General and Business English to executives and professionals, enhancing their language and presentation abilities.
Teacher at Vancouver International College (2013-07 – 2016-05)
- Designed and delivered specialized English courses, including TOEFL preparation and debate classes, showcasing strong communication and analytical skills.
- Assisted international students in their transition to living in Vancouver, demonstrating empathy and a commitment to helping others navigate new experiences.
- Collaborated with the activities coordinator to plan and execute student trips and activities, promoting student life and gaining indirect experience with travel-related logistics.
Teacher at Wall Street Institute (2011-07 – 2013-04)
- Provided structured and specific feedback in small classes and facilitated large social club classes (50+ participants) to encourage practical language use.
Teacher at YBM English One to One (2010-07 – 2011-07)
- Taught 1-to-1 classes tailored specifically to students' needs, highlighting client-centric service and responsiveness.
Teacher at Pagoda Academy (2008-06 – 2009-06)
- Led intensive programs focused on academic English and conversation classes for adult learners.
Data Entry and Bill of Lading and Commercial Document Broker at ViaSafe (2005-07 – 2006-09)
- Analyzed documents to obtain essential information for data entry
- Entered data in a timely manner ensuring clearance of customs of various goods
- Communicated with various customs brokers to push through document clearances
