Jayani Ravi

Results-driven Food Service Lead and Team Supervisor with 4+ years of progressive experience in high-volume food service environments, staff leadership, and operational management. Demonstrated success in training teams, maintaining quality standards, and improving day-to-day operations. Holds multiple active certifications in food safety and health compliance. Adept at managing inventory, coordinating schedules, and delivering outstanding customer experiences in fast-paced settings.

Food Service Lead at Pita Pit — Conestoga College (CSI) (2025-04 – 2026-05)

• Supervised daily food service operations, monitoring staff performance and service quality across all shifts
• Trained new team members in food preparation, hygiene protocols, and safety procedures, reducing onboarding time
• Maintained strict food quality, portion control, and presentation standards to ensure consistent customer satisfaction
• Managed inventory levels and coordinated directly with suppliers to minimize waste and prevent stock shortages
• Ensured full compliance with health and sanitation regulations, resulting in zero violations during tenure
• Assisted management with shift planning, staff scheduling, and daily operational reporting

Team Lead at Pita Pit — Conestoga College (CSI) (2023-09 – 2024-12)

• Managed staff shift assignments and delegated operational tasks to maximize team productivity
• Oversaw inventory ordering, storage procedures, and stock rotation to maintain supply chain efficiency
• Identified and implemented process improvements that enhanced team efficiency and reduced service wait times
• Acted as primary point of contact during peak periods, resolving customer concerns professionally and promptly

Team Member at Tim Hortons (2023-04 – 2024-09)

• Delivered fast, friendly customer service in one of Canada's highest-volume quick-service restaurant environments
• Accurately handled cash and digital transactions while maintaining food prep and cleanliness standards
• Consistently recognized for reliability, speed, and positive attitude during high-traffic rushes

Head of International Sales — B2C at Lambuji Tours Pvt Ltd (2021-12 – 2022-08)

• Led a global B2C sales team responsible for international travel package sales across multiple markets
• Developed and executed targeted international sales strategies, growing client acquisition and revenue
• Analyzed market trends and customer data to refine targeting, pricing, and promotional campaigns

B2C Sales Executive at Lambuji Tours Pvt Ltd (2020-11 – 2021-12)

• Designed customized travel experiences based on individual client needs, improving satisfaction and repeat business
• Conducted in-depth client consultations to understand requirements and ensure long-term retention

B2B Sales Assistant at Lambuji Tours Pvt Ltd (2019-11 – 2020-11)

• Managed relationships with travel agent partners, confirming packages and handling backend coordination
• Supported the senior sales team with administrative tasks, client inquiries, and proposal documentation

Diploma in Food and Beverage Management: Hotel & Restaurant Operations – Conestoga College (2022 – 2024)