Jaydip Vaghela

Entry-level candidate with a Bachelor of Computer Science degree seeking a Software Developer position. Experienced in programming languages such as C, Java, Python, SQL, and C++.

City of Windsor Windsor, ON

Technical support Specialist intern Jan 2023 - Apr 2023

Resolved 65% of technical support tickets for hardware and software issues for employees in under an hour by performing research and communicating with employees. Maintained accurate and detailed records of all support requests and solutions provided, using a ticketing system to ensure timely resolution and proper record-keeping documentation of issues and resolutions. Improved customer satisfaction ratings by 15%, by handling customer inquiries and technical issues in an accurate and timely manner.

University of Windsor Windsor, ON

Online Program Attendant Sep 2022 - Dec 2022

Served as the first point of contact for 400+ students enrolled in online courses, responding to inquiries, delivering technical support, and guiding students through the course registration process. As an Online Program Attendant, managed and organized online courses for students by sending out reminders, scheduling classes, and answering questions promptly.

Bachelor of Computer Science CA, ON, Windsor

University of Windsor