Jucel German

"Success in the workplace is not measured by the certificates on your wall, but by the impact you create in your field."

Indispensable Catalyst for Organizational Growth | Recognized "Miracle Worker" | Cross-Functional Expertise

My versatile expertise encompasses an impressive spectrum of domains, including Office Management, C-Level Support, Human Resources, Facilities Management, Procurement and Logistics, Creative Design, and Project Management. My reputation is founded on a bedrock of unwavering dedication, adaptability, and unwavering integrity, earning accolades and trust from colleagues, clients, and industry leaders.

CORE COMPETENCIES

Project Management | Cross Functional | Corporate Communication | Emotional Intelligence | Adaptability | Team Collaboration | Crisis Management | Customer Service Orientation | Time Management | Organizational Skills | Financial Literacy | Cultural and Inclusivity | Resilience & Stress Management | Leadership | Multitasking | Discretion & Confidentiality

SKILLS TOOL BOX

MS Office Suite | Enterprise Resource Planning | Database Management | Creative & Design | Audio Visual Presentation | Data Analytics | AI Continuous Learning | Transborder Procedures | Import/Export | Procurement & Logistics | Recruitment | Travel Management | Facilities Management | Corporate Events | EMR | AI Prompt Engineering |Quality Management System | Google Workspace | Brand Management

I am poised to make a significant impact on your organization, leveraging my experience and skills as a catalyst for growth and success. Let's explore opportunities to collaborate and drive innovation together.

I look forward to connecting with forward-thinking recruiters to explore opportunities for collaboration and impact. Let's embark on the journey to success together.

CORE COMPETENCIES

Project Management | Cross Functional | Corporate Communication | Emotional Intelligence | Adaptability | Team Collaboration | Crisis Management | Customer Service | Time Management | Organizational Skills | Financial Literacy | Cultural and Inclusivity | Resilience & Stress Management | Leadership | Multitasking |Discretion & Confidentiality

SKILLS

MS Office Suite | Enterprise Resource Planning | Database Management | Creative & Design | AV Presentation | Data Analytics | AI Continuous Learning | Transborder Procedures | Import/Export | Procurement & Logistics | Recruitment | Travel Management | Facilities Management | Corporate Events | EMR | AI Prompt Engineering |Quality Management System | Google Workspace | Brand Management

WORK EXPERIENCE

HR/Office Manager

Home Instead LLC |Ontario, Canada Nov. 2022-Present

• Accomplished a 99% accuracy rate in maintaining a shift calendar, ensuring seamless execution of client requirements.
• Successfully handled 15+ client relations, resolving conflicts and maintaining client satisfaction, which resulted in a 95% client retention rate.
• Enforced organizational policies related to health and safety, security procedures, confidentiality, and service standards, leading to a 100% compliance rate among employees.
• Enhanced new hire preparedness by implementing comprehensive onboarding and training materials, resulting in a 40% reduction in the time it takes for new recruits to become fully productive.
• Achieved a 90% resolution rate for client complaints within a 24-hour timeframe, fostering strong client relationships and earning a 95% client satisfaction rating.

Consultant (Call-Out Contract)

Badirah (A Sanad AD Company) |Abu Dhabi, UAE Aug. 2021–Nov. 2021

• 3-month consultancy contract. Confidential. 

Office Manager/Personal Assistant to the Advisor

Badirah (A Sanad AD Company) |Abu Dhabi, UAE Nov. 2015–Aug. 2021

• Accomplished zero breaches of sensitive information by acting as the exclusive liaison for the Research team and maintaining strict confidentiality and discretion standards.
• Achieved a 15% increase in data-driven decision-making by conducting comprehensive background research and delivering insightful findings that influenced key decision-making processes.
• Led to a 50% improvement in daily workflow, efficiency, organization, and overall productivity by establishing and executing streamlined office procedures.
• Contributed to a 10% increase in project success rate by collaborating with the C-level team on multifaceted special projects and providing strategic expertise.
• Reduced project completion times by 20% by efficiently managing office operations and task delegation using a detailed project management plan.
• Achieved a 95% vendor satisfaction rate by successfully managing vendor contracts and serving as the primary point of contact for project teams.
• Ensured a 100% asset integrity rate by meticulously managing high-value assets, including art collections and rare books, implementing thorough documentation and handling.
• Resolved 95% of complex import/export matters by navigating them and collaborating with diplomatic agencies.

Project Coordinator

Badirah (A Sanad AD Company) |Abu Dhabi, UAE Aug. 2013–Nov. 2015

• Accomplished a 30% increase in operational efficiency and improvement in control mechanisms by overhauling office processes, particularly in procurement and control system standardization.
• Achieved a 25% faster onboarding process by successfully orchestrating the international relocation of 45 new recruits and their families from Australia, the UK, and the US in just three months, surpassing HR's deadline by a month.
• Realized significant cost savings by spearheading the development and launch of an RFP for Facility Management (FM) Services, optimizing operational efficiency and reducing monthly costs by 15%.
• Secured corporate discounts from 15 service providers, leading to a substantial 15-20% reduction in costs and contributing to a more favorable financial performance, thanks to my strong negotiation skills.
• Promoted a culture of precision and standardization throughout the organization by designing and implementing process templates that simplified complex procedures, resulting in a 40% increase in workflow efficiency and a reduction in errors.

Technical Coordinator/EA to the HOD

Abu Dhabi Airports Company | Abu Dhabi, UAE Nov. 2007–Aug. 2013

• Accomplished a high level of regulatory compliance by meticulously monitoring internal and external audit findings, achieving a 90-95% correction rate well before the GCAA's quarterly deadline.
• Ensured that the department consistently met its performance targets by successfully consolidating and tabulating the Performance Management Plan for a 358-employee department for four consecutive years, meeting all HR deadlines without fail for 4 consecutive years.
• Contributed to the successful completion of ADAC's expansion projects, collectively represented an approximate investment of $4.2 billion in 2011, by efficiently managing the transmittal and escalation process for airport-wide projects, refurbishments, and project variations, resulting in a zero-tolerance policy for project execution delays.
• Enhanced overall operational efficiency by diligently monitoring the reports log of the Maintenance Control Center with a notable 10% reduction in daily maintenance report backlogs.

Marketing Associate

Ayala Malls Group |Manila, Philippines Jun. 2006–Sept. 2006

• Accomplished a total sale of 2.4 million PhP by spearheading the creation and execution of two major events that achieved resounding success and increased merchant sales by 15%.

Senior Marketing Associate

Apex Dubai LLC | Dubai, UAE Oct. 2006–Oct. 2007

• Accomplished an estimated sale of AED 210,000 by playing a pivotal role in successfully closing four in-house training courses in collaboration with Marafiq Kingdom of Saudi Arabia.
• Demonstrated an ability to craft compelling narratives by authoring and designing marketing collaterals, leading to a remarkable 60% increase in client awareness and class enrollments.
• Achieved a significant reduction of sales and marketing expenditures by an estimated 25% by leveraging creative and design skills to develop marketing and training collaterals.
• Contributed to achieving customer satisfaction goals and enhancing client retention by championing client causes through adept handling of customer service calls, addressing queries, and escalating concerns as needed.

Sr. Events & Multimedia Associate

SGV & Co. Member Practice of Ernst & Young | Philippines Dec. 2000–Jun. 2006

• Held the title of "Outstanding Employee of the Year" for four consecutive years, from 2002 to 2005, showcasing a consistent commitment to excellence and innovation.
• Played a pivotal role in securing the Anvil Award of Merit for outstanding work on the SGV and Company recruitment video, highlighting the team's ability to create compelling narratives.
• Achieved the Grand Gold Quill Award for "Entrepreneur of the Year Philippines," emphasizing the team's talent for crafting narratives that inspire and elevate entrepreneurial excellence.
• Implemented a brand consistency index to track and maintain alignment with Ernst & Young branding standards, consistently achieving scores above 95%.
• Layout and design contributor for books authored by two former Philippine presidents, Fidel V. Ramos, and Corazon Aquino, with sponsorship from the SGV Foundation.

Post Graduate Diploma in International Business

Seneca College | Ontario Canada | GPA 3.8 Sept. 2021–Dec. 2022

• With Honors
• Emerging Rank Business Principles for Responsible Education
• Student Mentor

Bachelor of Arts in Mass Communication

University of St. Paul |Philippines | GPA 3.6 Mar. 1994–Jun. 1999