Jenalee Hicken

My career objective is to secure an administrative position with Veterans Affairs Canada.

Accounts Receivable/Admin at Forum Energy Technologies Canada (2023-06 – Present)

• Reconcile the accounts receivable ledger, prepares invoices for payment
• Responding to customer questions, billing complaints and resolving issues
• Clerical functions - billing, estimates, monthly statements, etc.

Accounts Receivable Clerk/Admin at Rosenau Transport Ltd (2018-10 – 2023-10)

• Reconcile the accounts receivable ledger
• Responding to customer questions, billing complaints and resolving issues
• Clerical functions - billing, estimates, monthly statements, etc.
• Treasury functions - bank deposits, manual wire payments, and credit card transactions
• Posting payments to the general ledger and conducting daily cash reconciliation
• Collecting customer payments in accordance with payment due dates
• Making collection calls on outstanding accounts
• Communication and coordination with clients related to billing and overdue accounts
• Created spreadsheets and prepare reports for Senior Management
• Microsoft Office, Excel, AS400 system, credit card system and CSR Service Excellence
• Backup for reception – Maintain multiline phone system which includes responding to clients, internal and external inquiries; directing inquiries, other administrative duties to support efficient services for customers and terminal operators as directed.
• Multi-task and switch priorities quickly in a fast paced environment
• Handle customer requests for service and information in a timely manner
• Filing of deposits, shredding old deposits, credit card processing
• Open mail and add account numbers to checks, pulling check copies for reconciliation
• Updating EFT files and spreadsheet
• Observe all company rules, policies and procedures with regards to quality control, Occupational Health and Safety, etc.

Accounts Receivable/Admin at Alberta Rewind & Pump Services Ltd (2012-12 – 2018-12)

• Manages and maintains accounts receivable for both branches (Edmonton and Red Deer). This includes invoicing and collection of outstanding balances.
• Receives and enters purchase orders at Edmonton branch
• Prepares bank deposits and processes payments (both branches)
• Maintains an adequate inventory of office supplies for the office and coordinates all required repairs/maintenance of office equipment at Edmonton branch
• Maintains multiline phone system which includes responding to clients, internal and external inquiries; forwarding various lines for Edmonton branch. Responding and prioritizing daily emails.
• Enters service call work orders
• Creates client accounts and completes credit checks
• Manages certificates for insurance, Workers Compensation Board and other safety programs
• Proofread and type letters; provide quotes. Filing
• Performs other administrative assignments as requested/directed

Camp Attendant at Aramark Remote Workplaces (2012-02 – 2012-11)

• Used and maintained Camp Manager program
• Creation and completion of weekly reports for management
• Checking clients in and out of camp for maintaining accurate overview in remote area
• Worked in the commissary, dealing with money and ensuring accurate balances were kept. Housekeeping duties.

Client Inquiries Agent, Service Delivery Advisory Team at Department of Veterans Affairs Canada (2010-11 – 2011-05)

• Managed the Tier 2/3 incoming mailbox for exceptional client related inquiries
• Assessed and processed incoming requests, work items, files, claims and other documentation; redirected to the appropriate party, as required
• Follow-up on inquiries submitted via SDAT to ensure response timelines are met and tracked for statistical purposes
• Maintained the unit's filing system (hard copy and electronic) by entering data/information into spreadsheets, databases or other departmental information management systems to assist with processing, tracking and analyzing the unit's work
• Provided information, explanation and instructions to, and responds to inquiries from, internal and external stakeholders
• Performs other administrative assignments as requested/directed, such as reissuing cheques to clients

Dental Assistant at Dr. William Judson (2009-06 – 2009-09)

• Level 1 Dental Assistant

Receptionist/Tourism Operator at Richard's Deep Sea Fishing (2007 – 2008)

• Interacting with the public as the face of popular deep sea fishing company
• Reservation booking, cashier, bookkeeping and receptionist duties
• Provided bilingual information to tourists

Lobster Fisherman at Graham's Pond (2007 – 2011)

• Mate on high output lobster fishing boat
• Required quick reflexes, and a high level of commitment and reliability
• Measure catch to ensure Department of Fisheries and Ocean's standards were met

Bilingual Diploma – Montague Regional High School (2005)

Dental Assisting Program; Independent upgrading in Biology/English – Holland College (2006 – 2009)