Accounts Receivable/Admin at Forum Energy Technologies Canada (2023-06 – Present)
- Reconcile the accounts receivable ledger, prepares invoices for payment
- Responding to customer questions, billing complaints and resolving issues
- Clerical functions - billing, estimates, monthly statements, etc.
Accounts Receivable Clerk/Admin at Rosenau Transport Ltd (2018-10 – 2023-10)
- Reconcile the accounts receivable ledger
- Responding to customer questions, billing complaints and resolving issues
- Clerical functions - billing, estimates, monthly statements, etc.
- Treasury functions - bank deposits, manual wire payments, and credit card transactions
- Posting payments to the general ledger and conducting daily cash reconciliation
- Collecting customer payments in accordance with payment due dates
- Making collection calls on outstanding accounts
- Communication and coordination with clients related to billing and overdue accounts
- Created spreadsheets and prepare reports for Senior Management
- Microsoft Office, Excel, AS400 system, credit card system and CSR Service Excellence
- Backup for reception – Maintain multiline phone system which includes responding to clients, internal and external inquiries; directing inquiries, other administrative duties to support efficient services for customers and terminal operators as directed.
- Multi-task and switch priorities quickly in a fast paced environment
- Handle customer requests for service and information in a timely manner
- Filing of deposits, shredding old deposits, credit card processing
- Open mail and add account numbers to checks, pulling check copies for reconciliation
- Updating EFT files and spreadsheet
- Observe all company rules, policies and procedures with regards to quality control, Occupational Health and Safety, etc.
Accounts Receivable/Admin at Alberta Rewind & Pump Services Ltd (2012-12 – 2018-12)
- Manages and maintains accounts receivable for both branches (Edmonton and Red Deer). This includes invoicing and collection of outstanding balances.
- Receives and enters purchase orders at Edmonton branch
- Prepares bank deposits and processes payments (both branches)
- Maintains an adequate inventory of office supplies for the office and coordinates all required repairs/maintenance of office equipment at Edmonton branch
- Maintains multiline phone system which includes responding to clients, internal and external inquiries; forwarding various lines for Edmonton branch. Responding and prioritizing daily emails.
- Enters service call work orders
- Creates client accounts and completes credit checks
- Manages certificates for insurance, Workers Compensation Board and other safety programs
- Proofread and type letters; provide quotes. Filing
- Performs other administrative assignments as requested/directed
Camp Attendant at Aramark Remote Workplaces (2012-02 – 2012-11)
- Used and maintained Camp Manager program
- Creation and completion of weekly reports for management
- Checking clients in and out of camp for maintaining accurate overview in remote area
- Worked in the commissary, dealing with money and ensuring accurate balances were kept. Housekeeping duties.
Client Inquiries Agent, Service Delivery Advisory Team at Department of Veterans Affairs Canada (2010-11 – 2011-05)
- Managed the Tier 2/3 incoming mailbox for exceptional client related inquiries
- Assessed and processed incoming requests, work items, files, claims and other documentation; redirected to the appropriate party, as required
- Follow-up on inquiries submitted via SDAT to ensure response timelines are met and tracked for statistical purposes
- Maintained the unit's filing system (hard copy and electronic) by entering data/information into spreadsheets, databases or other departmental information management systems to assist with processing, tracking and analyzing the unit's work
- Provided information, explanation and instructions to, and responds to inquiries from, internal and external stakeholders
- Performs other administrative assignments as requested/directed, such as reissuing cheques to clients
Dental Assistant at Dr. William Judson (2009-06 – 2009-09)
Receptionist/Tourism Operator at Richard's Deep Sea Fishing (2007 – 2008)
- Interacting with the public as the face of popular deep sea fishing company
- Reservation booking, cashier, bookkeeping and receptionist duties
- Provided bilingual information to tourists
Lobster Fisherman at Graham's Pond (2007 – 2011)
- Mate on high output lobster fishing boat
- Required quick reflexes, and a high level of commitment and reliability
- Measure catch to ensure Department of Fisheries and Ocean's standards were met
