Jenna Hirji

Enthusiastic Sales and Customer Service professional with expertise in communication and management. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Strong communication and interpersonal skills for providing superior customer service.

Sales Advisor | Hennes & Mauritz (H&M)

05-08 2022

• Worked on the sales floor of H&M in Eaton Center, the landmark location for all of Canada.
• Provided customer assistance and merchandising to over 146,000 customers a day.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Increased sales by offering advice on purchases and promoting additional products.
• Responded to in-person and telephone requests for information about company offerings.

Virtual Intern| Think Pacific Foundation

05-07 2021

• Conducted a preliminary study that utilized the United Nations' global goals to aid Fiji's economic, political, and social growth.
• Research was conducted with the help of various Non-Profit and other organizational leads, and the surveying of local Fijian culture.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Skilled at working independently and collaboratively in a team environment.

Camp Counsellor | The City of Markham

06-08 2019

• Worked with children of varying age, interest, skill, and developmental levels.
• Led groups of children safely through variety of camp activities.
• Communicated with parents about campers' activities and reported concerns to supervisor.
• Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
• Provided clear instruction to activity and program participants to deliver fun and maintain safety.

BA Political Science | McMaster University

2019-2023

• Dean's List Fall 2021-Winter 2023
• Completed professional development in an international internship placement with Think Pacific.
• Awarded a Global Student Experience Grant from McMaster University.
• Elected to Formal Chair for McMaster Social Sciences Society in 2022-2023
• Elected to Vice President of DEI for The Women's Network McMaster in 2022-2023