Jennafer Delacretaz

Results-driven Customer Experience Manager and Shipping & Receiving professional with over 10 years of progressive retail and logistics experience. Skilled in customer service leadership, inventory management, warehouse operations, order fulfillment, team support, conflict resolution, process improvement, and operational excellence. Trusted keyholder with a proven record of improving customer satisfaction while ensuring efficient day-to-day operations.

Customer Experience Manager at Mark's (2022-01 – Present)

• Lead daily front-end and customer experience operations while coaching and supporting associates.
• Resolve customer concerns professionally to build loyalty and maintain satisfaction.
• Support store leadership with operational planning, performance coaching, scheduling, and workflow management.
• Monitor store standards, merchandising, and service quality while driving operational excellence.
• Act as trusted keyholder responsible for opening/closing procedures and cash handling.

Shipper/Receiver at Mark's (2016-01 – 2022-12)

• Managed shipping, receiving, inventory control, RTVs, consolidations, and online order fulfillment.
• Maintained inventory accuracy and resolved shipping discrepancies.
• Coordinated business account orders while meeting strict deadlines.

Sales Associate at Mark's (2013-01 – 2016-12)

• Delivered exceptional customer service, merchandising, cashier duties, and online order fulfillment.

Salon Attendant at Brightside Tanning (2010-01 – 2013-12)

Seasonal

• Maintained a clean, sanitized environment while providing outstanding customer service.

High School Diploma – Riverside Secondary School (2007-01)