Jennifer Afford

Pro-Active individual who is eager to excavate into a new industry where my customer service Skills, Cashier, Restaurant Server, Cleaning Services and General labour experience can readily make a valuable contribution to your company's goals.

Cashier - HALEX AFRO-CARRIBEAN GROCERY - Milton Ontario

(2025-04 - 2025-09)

• Properly documentation customer service
• Position yourself to meet customer targets
• Regularly provide excellent customer service that supports brand loyalty
• Scan goods and collect payments
• Ensure pricing is correct
• Issue change, receipts, refunds, or tickets
• Redeem stamps and coupons
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Make sales referrals, cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Bag items carefully
• Greet customers when entering or leaving establishment
• Maintain clean and tidy checkout areas
• Keep reports of transactions
• Processes returns and check to see if items are damaged
• Answer customers' questions and get a manager if answer doesn't solve the issue

Aviation Security Service - Ghana Airport Company - Accra, Ghana

(2019 - 2020)

• Maintaining a positive, empathetic and professional attitude toward customers always
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Using metal detectors and x-ray devices for body selection
• Preparing data and monthly highlights with team members
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with colleagues as necessary
• Checking equipment functionality by testing
• Assisting in "lost-but-found" items
• Ensure customer satisfaction and provide professional customer support

Cleaner - Home Cleaning Services - Milton, ON

(2025-03)

• Provide excellent customer service
• By sweeping and removal of trash
• Make suggestion base on customer cleaning Preferences
• Scrubbing the toilet bowl
• Packing all trash in to their rightful places or commercial bins
• Arrange things in their appropriate places
• Keep the whole house clean and tidy
• Wipe ceilings and walls
• Mopping of kitchen floors and the whole rooms

Regent University College of Science and Technology (2015 - 2019)