Patient Care Assistant at Ontario Health atHome (2017-05 – Present)
Coordinate intake appointments and manage communications for the Intake Team
- Coordinate intake appointments for the Intake Team
- Manage incoming communications (calls, faxes), initiate files, log referrals and reports, and distribute to relevant team members
- Serve as the initial point of contact for patient and service provider inquiries
- Maintain filing systems and oversee electronic record management
Medical Office Assistant at Towards Recovery Clinic (2014-06 – 2020-06)
Provided front-line support and administrative assistance at addiction treatment clinic
- Provided front-line support by greeting patients, managing appointment schedules, and answering phone calls
- Handled prescription faxing to pharmacies, confirmed last dose details
- Conducted patient video monitoring and urinalysis testing with accurate result documentation
- Managed clerical tasks including chart closure, filing, and other administrative responsibilities
Medical Office Assistant at ACT Clinic (2014-12 – 2014-06)
Welcomed patients and handled administrative tasks at addiction treatment clinic
- Welcomed patients, scheduled appointments, and addressed phone inquiries
- Processed prescription faxing and confirmation of medication doses
- Performed patient video monitoring, urinalysis testing, and recorded outcomes
- Maintained an organized filing system and executed clerical duties as required
Remote Agent – Telephone Interviewer at Advanis (2013-03 – 2014-01)
Conducted telephone surveys and market research interviews
- Utilized remote dialer systems to contact participants for surveys conducted on behalf of various clients
- Accurately coded survey files for market research purposes
- Schedule callback appointments for unreachable respondents
Graphics Coordinator at Darby Sportswear Co. Ltd. (2006-12 – 2012-07)
Created artwork and managed organizational systems for apparel graphics
- Created silk-screen artwork, embroidery files, and processed orders
- Developed and managed an organizational system for artwork and embroidery assets
- Handled daily office functions including customer communication, order processing, and document management
Customer Service/Sales Representative at NCO (2004-01 – 2006-12)
Provided customer service and sales support via telephone
- Responded to inbound customer inquiries and provided product information
- Executed upselling initiatives and processed sales orders
- Assisted customers with basic troubleshooting procedures over the telephone
