Jennifer Ngo

Managed class bookings, cancellations, and waitlists using WellnessLiving Handled client inquiries in person, by phone, and via email Processed payments, memberships, and retail transactions accurately

Studio Coordinator - Tantra Fitness

(2026-03)

• Managed class bookings, cancellations, and waitlists using WellnessLiving
• Handled client inquiries in person, by phone, and via email
• Processed payments, memberships, and retail transactions accurately
• Maintained a clean, organized, and welcoming studio environment
• Coordinated overlapping class schedules, including waitlists and last-minute changes
• Ensured smooth check-in flow during peak hours with multiple classes running simultaneously

Salon Manager - Sugar Nails and Lashes

(2025-06)

• Greeted clients, managed appointments, and ensured a smooth check-in and check-out process.
• Promoted services, packages, and retail products to increase salon revenue.
• Maintained organized client records and updated contact logs to ensure clear communication among staff.
• Interviewed and provided orientation for new team members.
• Completed weekly inventory checks and ensured all supplies and operations were up to standard.
• Addressed customer complaints professionally and resolved issues to maintain client satisfaction.

Studio Coordinator / Assistant Manager - Oxygen Yoga and Fitness

(2023-05 - 2026-03)

• Greeted clients and managed class check-ins in a professional and welcoming manner.
• Handled bookings, cancellations, and membership registrations using Mindbody system.
• Processed payments and promoted class packages and memberships.
• Maintained a clean, organized, and calming studio environment.
• Responded to phone, email, and in-person inquiries while providing excellent customer service.
• Updated and maintained detailed client contact logs to ensure clear communication and seamless handover between reception staff.

Bachelor of Art - Kwatlent Polytechnic University

Certificate - Teaching English as a Second Language - University of British Columbia