Hotel Operations Management
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10 years work experience in hospitality service at Hotel
Industry.
Centre Suite Inns, Bonnyville, AB - General Manager
May 2018 - November 2019
● Responsible for marketing and promotion. Achieving sales and revenue objectives with the Board of Directors.
● Approval of expenditures, including purchases and maintenance, payroll and payables, collection of accounts receivables.
● Interviewing, hiring/firing and training of all hotel staff.
● Managing, overseeing and directing all front desk and housekeeping staff and functions. Work on some of the workload as necessary to minimize costs and fill in when there is a staff shortage.
● Overseeing grounds maintenance and the repair and maintenance of the buildings, equipment and furnishings.
● Exceptional customer service skills attracting new clients and maintaining ongoing business relationships, locally and outside the district.
New Imperial Inn, Cold Lake, AB - Resident Manager
May 2015 - April 2018
● Oversees daily activities on the hotel property including front desk operations, reservations, and customer services.
● Remains on-site and on-call to respond to issues, security and hotel emergencies.
Western Budget Motel, Bonnyville, AB - Front Desk Clerk
June 2014 - April 2015
● Answering telephone calls and relaying messages.Taking, canceling,
and changing room reservation requests.
● Investigating and resolving customer complaints or questions.
● Processing guest departures including calculating room charges and receiving payments.
● Maintaining an inventory of reservations, vacancies, and room assignments.
Centre Suite Inns, Bonnyville, AB - Front Desk Clerk and Housekeeper
May 2007 - June 2014
Philippine Women’s University - Manila, Philippines
Bachelor of Science in Hotel and Restaurant Management
1994 - 1998
