Jeraine Macatuno

Customer Service: Greeting guests warmly and taking their orders accurately to ensure a positive dining experience.

Food Preparation: Preparing and packaging food and drink products according to brand standards and quality guidelines.

Cash Handling: Operating cash registers, processing various payment types, and providing accurate change to customers.

Crew Member - MCDONALD'S CORNERSTONE - 800 15 St E, Prince Albert, S6V 8E3 Saskatchewan

(2021-11 - 2026-12)

• Customer Service: Greeting guests warmly and taking their orders accurately to ensure a positive dining experience.
• Food Preparation: Preparing and packaging food and drink products according to brand standards and quality guidelines.
• Cash Handling: Operating cash registers, processing various payment types, and providing accurate change to customers.
• Sanitation: Maintaining the cleanliness of the dining area, kitchen, storage rooms, and restrooms to meet health standards.
• Kitchen Support: Assisting with kitchen duties as needed, including basic cooking, food prep, and dishwashing.
• Inventory Management: Monitoring and restocking supplies and food inventory to prevent shortages during shifts.
• Conflict Resolution: Handling customer complaints professionally and finding quick solutions to ensure satisfaction.
• Food Safety: Ensuring strict compliance with food safety regulations and handling procedures at all times.
• Sales Promotion: Highlighting new menu items and offering personalized recommendations based on customer preferences.
• Opening/Closing Duties: Managed opening and closing procedures efficiently and accurately.

Trainer & Shift Leader - MCDONALD'S CORNERSTONE - 800 15 St E, Prince Albert, S6V 8E3 Saskatchewan

(2021-11 - 2026-12)

• Provided excellent customer service in fast paced environment
• Trained new employees on food preparation, safety procedures, and customer service standards
• Assisted with shift supervision and daily restaurant operations
• Maintained food safety, cleanliness, and workplace standards
• Managed cash handling and maintained accurate tills
• Writing documentation in employee personal files
• Executing crew incentives and enthusiasm calendar activities and maintaining the crew bulletin board.
• Helping control waste
• Set goals and targets for the shift
• Ensure the availability of products and make sure equipment is available and properly working at all times

Assistant Manager - The Shoe Company - 801 15 St E, PA s6v0c7

(2023-10 - 2024-06)

• Supervising, coaching and giving feedback for staff performances
• Assisted customers with purchases, product recommendation, handling customer inquiries and complaints
• Promoting sales and special promotions
• Manage cash register and payments
• Keep the store clean and organized
• Helps the team meet sales and goals
• Receiving deliveries and checking for accuracy
• Enforcing company policies and procedures