Jerome J

Processed inventory receipts by verifying Purchase Orders (POs), validating product quantities, and updating receiving documentation using AS400 while ensuring inventory accuracy and compliance with company procedures. Maintained and analyzed inventory and operational data using Microsoft Excel and Staples Power BI, preparing reports, validating discrepancies, and supporting informed inventory and replenishment decisions. Coordinated inventory documentation, stock reconciliation, and receiving records by collaborating with warehouse and store teams to ensure timely processing, accurate recordkeeping, and efficient inventory operations.

Sales Associate - Staples Canada Inc. - Burnaby, Canada

(2024-08)

• Processed inventory receipts by verifying Purchase Orders (POs), validating product quantities, and updating receiving documentation using AS400 while ensuring inventory accuracy and compliance with company procedures.
• Maintained and analyzed inventory and operational data using Microsoft Excel and Staples Power BI, preparing reports, validating discrepancies, and supporting informed inventory and replenishment decisions.
• Coordinated inventory documentation, stock reconciliation, and receiving records by collaborating with warehouse and store teams to ensure timely processing, accurate recordkeeping, and efficient inventory operations.

Client Service Coordinator - Sutherland Global Service - Chennai, India

(2022-09 - 2023-06)

• Managed high-volume client communications across chat, email, and phone channels
• Documented customer cases accurately and maintained detailed records
• Coordinated with internal teams to resolve escalated issues efficiently
• Ensured process compliance and adherence to service standards
• Demonstrated strong organizational skills while managing multiple concurrent tasks

Master's in Business Administration - Business Administration - University Canada West (2024-04 - 2025-12)

Bachelor's in Business Administration - Business Administration - SRM University of Science and Technology (2018-06 - 2022-08)