General Manager - Dr. Robert B. Miller - Otolaryngologist - North York, ON
(2023-08)
- Directed daily patient flow and high-volume scheduling for a practice seeing over 90 patients per day
- Ensured the accuracy of medical records by auditing all diagnostic results and specialist notes for the physician's review
- Oversaw the patient education process for new and returning patients, ensuring all clinical instructions and follow-up plans were delivered accurately
- Verified and reconciled staff timesheets for a team of 6, ensuring 100% accuracy in hours logged prior to payroll submission
- Strategically managed clinical rotations to align staffing levels with patient volume, eliminating bottlenecks and improving operational flow
- Mentored and cross-trained incoming team members, ensuring a smooth transition into the workplace and consistent adherence to office policies
- Ensured financial accuracy by managing provincial OHIP billing alongside complex third-party claims like WSIB and private insurance
- Recovered outstanding clinic revenue by identifying patterns in OHIP claim rejections and implementing process improvements to reduce future errors
- Validated next-day clinic preparation, ensuring all patient files, schedules, and resources were staged for optimal efficiency
- Ensured total clinical readiness by supervising the sterilization and setup of examination rooms between patient consultations
Office Manager - IMMEDEX Immigration Medical Exam Centre - Scarborough, ON
(2021-08 - 2022-10)
- Optimized daily clinic operations by leading a multidisciplinary team and streamlining staff scheduling and training for peak efficiency and safety
- Maintained zero-error regulatory standards, ensuring all eMedical submissions and exams strictly adhered to IRCC federal guidelines
- Managed the full diagnostic pipeline, including specimen collection, centrifuge processing, and secure transport of samples to external laboratories
- Advanced quality assurance by verifying lab reports and clinical documentation with physicians to ensure file accuracy prior to final submission
- Spearheaded digital presence by building the company website and managing social media platforms to enhance visibility and patient engagement
- Grew patient volume through proactive outreach, establishing strategic referral partnerships with immigration offices and legal firms
Front Desk Administrator - Panel Physician - Toronto, ON
(2021-03 - 2021-08)
- Directed daily clinic operations and staff, overseeing scheduling, training, and workflow to ensure high-quality patient care and safety compliance
- Ensured 100% government compliance (IRCC) by auditing all medical documentation and submissions for total accuracy
- Managed the full diagnostic cycle, from hands-on lab processing (urine/blood samples) and transport to verifying final reports with physicians
- Streamlined the eMedical submission process, ensuring all lab results and physician notes were accurately attached to meet strict filing deadlines
Barista - We Brew Cafe - Humber River Hospital - North York, ON
(2020-02 - 2021-03)
- Delivered high-quality customer service in a fast-paced environment, managing long queues while maintaining a positive and professional attitude
- Personalized the guest experience by remembering regular orders and providing tailored recommendations based on flavor preferences
- Maintained 100% accuracy in cash handling and point-of-sale (POS) transactions, including processing various payment methods and balancing daily tills
- Executed strict health and safety protocols, ensuring a clean, organized, and compliant workspace at all times
Front Desk Reception, Bartender & Event Host - K1 Speed - North York, ON
(2018-01 - 2020-02)
- Assisting guests with the registration kiosk, creating new racer profiles, and ensuring all liability waivers are signed and valid
- Ensuring all racers meet the height and age requirements for Junior vs. Adult karts before they purchase races
- Handling walk-in groups and providing basic information for corporate events or birthday parties
- Proactively managing guests to ensure no one becomes over-served, which is vital in a facility where heavy machinery is being operated nearby
- Serving a variety of beverages including local craft beers, wine, and potentially simple cocktails or "mocktails" for the younger crowd
- Working closely with the events team to set up drink tickets or open bars for pre-booked corporate parties and birthday events
- Acting as a brand ambassador by keeping the energy high, engaging with guests about their race times, and managing the TVs to show relevant sports or racing clips
