CUSTOMER SERVICE AGENT - EXECUTIVE AVIATION - St. John's, NL
(2026-04)
- Delivered professional front-line customer service for airline passengers in a fast-paced airport environment.
- Assisted passengers with check-in, boarding, baggage services, and travel documentation verification.
- Supported passengers with special service requests, including wheelchair assistance and accessibility accommodations.
- Handled customer concerns calmly and efficiently while maintaining a positive travel experience.
- Maintained compliance with airport safety, security, and operational procedures, including RAIC and aviation regulations.
- Used airline systems and operational tools to manage passenger information, flight updates, and boarding processes.
- Demonstrated strong communication, multitasking, and problem-solving skills in high-pressure situations.
RETAIL EDUCATOR / SALES REPRESENTATIVE - LULULEMON - St. John's, NL
(2023-05)
- Delivered exceptional customer experiences by providing personalized product education and styling.
- Supported daily store operations, including cash handling, restocking, and closing procedures.
- Resolved customer concerns efficiently while maintaining a welcoming and inclusive atmosphere.
- Collaborated with team members to achieve store goals and ensure operational excellence.
RECEPTIONIST - EXCEL Oriental HOTEL - LAGOS
(2022-04 - 2022-12)
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing them to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Answered and directed incoming calls using a multi-line telephone system.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
CUSTOMER SERVICE REPRESENTATIVE - Grocery Bazar Supermarket - ISOLO LAGOS
(2021-02 - 2021-09)
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
