Jessica McDonnell

Self-motivated and results-driven professional with a strong background in government contracts, administrative support, and team leadership. Known for a proactive approach to problem-solving, building collaborative work environments, and process efficiency, with a strong track record of meeting diverse organizational needs and critical deadlines. I am committed to continuous growth and eager to contribute to a dynamic organization seeking leadership, reliability, and a strategic mindset.

Programs Administrator (HRCC) - Toronto South Detention Centre

(2026-02)

• Maintained accurate and confidential records for approximately 180 inmates in highly restrictive environments, ensuring full compliance with institutional policies, security protocols, and documentation standards.
• Coordinated and managed high-volume information flow across multiple secure digital platforms (including OTIS), ensuring timely, accurate data entry and seamless communication with regional offices and internal stakeholders.
• Strengthened operational reporting by collecting, verifying, and analyzing cross-functional data, supporting informed decision-making and institutional accountability.
• Monitored and updated inmate status, movement logs, incident records, and program tracking to ensure continuity of operations and regulatory compliance.
• Prepared, reviewed, and processed daily reports, correspondence, and official documentation, consistently producing clear, accurate, and professionally formatted materials.
• Improved document quality and compliance by proofreading and editing records, minimizing errors and ensuring adherence to organizational standards.
• Enhanced efficiency by designing and implementing structured electronic and physical filing systems, significantly reducing document retrieval time and improving workflow organization.
• Provide administrative and operational support to supervisory staff, ensuring accurate documentation and timely reporting of inmate activities and institutional procedures.
• Coordinated sensitive information with discretion, maintaining strict confidentiality while supporting communication between correctional and administrative teams.
• Demonstrated strong organizational and multitasking abilities by managing competing priorities in a fast-paced, high-security environment while maintaining a high level of accuracy.

Billing & Training Accounts Manager - Liftow Ltd

(2020-03 - 2026-02)

• Strengthened client retention and revenue growth by serving as the primary point of contact, building strong relationships, identifying upsell and cross-sell opportunities, and developing strategies aligned with client operational and fleet management needs.
• Improved service efficiency and workflow accuracy by generating and managing work orders in ServiceTrade and FieldPoint, coordinating technician schedules, reviewing asset data for precision, and maintaining detailed service records.
• Streamlined vendor and procurement processes by creating third-party service requests and ensuring timely coordination between internal teams and external partners.
• Optimized billing and cash flow operations by generating invoices, processing credit card payments and refunds through the TD Payment Portal, resolving overdue accounts, and collaborating with Accounting and Accounts Payable to reconcile purchase orders.
• Enhanced customer experience and operational effectiveness by continuously improving internal processes, monitoring market trends and competitor activity, and supporting Account Managers with account coordination.
• Led training logistics and LMS administration by organizing virtual sessions (Zoom/Teams), creating LMS groups and learner codes, providing technical support, distributing course materials, and coordinating instructor travel and accommodations for remote assignments.

Government Services Coordinator, Team Lead - United Van Lines

(2014-09 - 2020-03)

• Ensured full compliance with government contract regulations and company policies by implementing oversight processes that minimized service failures and maintained operational standards during peak seasons.
• Developed and launched a targeted service recovery program that proactively addressed performance gaps, strengthened contract compliance, and improved customer satisfaction during high-volume periods.
• Led, trained, and supervised a team of five employees, assigning daily responsibilities, monitoring performance, and optimizing workloads to effectively manage seasonal demand fluctuations.
• Coordinated and assigned 80+ daily shipments by aligning service provider coverage with geographic areas, improving efficiency, turnaround times, and delivery accuracy.
• Collaborated with government transfer agents to resolve transferee issues, streamline operations, and enhance contract compliance while delivering exceptional customer service.
• Managed transferee claim settlements and vendor invoicing processes, ensuring accuracy, timely payments, and financial accountability.

Diploma - Medical Office Administration - Everest College

OSSD - Bramalea Secondary School