Food and Beverage Server - Toronto Blue Jays - Toronto
(2023-04)
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food and beverage orders for large events.
- Mentored new team members on service standards, menu offerings, and point-of-sale systems.
- Maintained comprehensive knowledge of menu items and promotions to effectively upsell products to guests.
Office Secretary - Toronto District School Board- Brown Junior Public School - Toronto
(2022-08)
- Executed daily office opening and closing procedures in accordance with school protocols.
- Provided support for the Safe Arrival program, responded to and assisted with medical emergencies, and performed other duties as assigned by the Office Administrator or Principal.
- Authored and updated physical records and digital files, ensuring current, accurate, and compliant documentation.
- Professionally greeted incoming visitors and customers, offering friendly and knowledgeable assistance.
- Facilitated student attendance, managed records, processed registrations, and assisted with report cards.
Office Secretary - Toronto District School Board- Forest Hill Junior & Senior Public School - Toronto
(2021-09 - 2022-06)
- Processed student registrations and withdrawals with accuracy.
- Executed clerical and administrative support duties to optimize workflow procedures.
- Supported the Elementary Office Administrator with student attendance, records management, student transportation coordination, and timetabling.
- Compiled daily reports and assisted executive leaders in data-driven decision-making processes.
- Liaised with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
Food and Beverage Server - Bisha Hotel - Toronto
(2019-05 - 2020-07)
- Cultivated strong, positive relationships with regular customers, fostering loyalty and repeat patronage.
- Significantly boosted sales by strategically upselling higher-end products to patrons.
- Noted and relayed special patron requests to the kitchen to confirm accurate delivery.
- Executed comprehensive opening, closing, and shift change duties to maintain efficient restaurant operations and ensure team readiness.
- Promoted excellent customer service with enthusiasm, successfully increasing referrals and walk-in business.
- Adhered strictly to sanitation and food safety guidelines as mandated by regulatory agencies and company policy.
Event Sales Coordinator - Cisco Systems - Toronto, canada
(2017-07 - 2018-07)
- Generated client retention by accurately organizing and executing technology trade shows and sales events.
- Managed administrative logistics and fulfilled contractual obligations, including communications, vendor planning, schedule creation, budget administration, and day-of-event coordination.
- Ensured due diligence with sales teams to thoroughly understand event scopes of work, establish budgets, and determine timelines for venue selection and customer/partner list finalization.
- Evaluated existing plans, processes, and event planning services to identify opportunities for enhancement.
Executive Assistant, Director of Sales - Cisco Systems - Toronto
(2016-05 - 2017-07)
- Managed administrative functions, including complex calendar management, with a focus on optimal allocation of executive availability.
- Coordinated intricate monthly meetings involving presenters, global attendees, and budgets, encompassing livestream production, remote location arrangements, and senior executive accommodations.
- Maintained confidential documentation in strict accordance with Cisco requirements and standards.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Food and Beverage Server - The Ritz Carlton - Toronto
(2012-08 - 2020-10)
- Skilled in cultivating positive relationships with clients and colleagues in a professional and courteous manner.
- Operated the POS system to accurately place orders, manage bills, and handle complimentary items.
- Articulated menu details and recommended suitable options, addressing specific food allergy concerns.
- Remedied issues promptly and effectively through active listening, conflict resolution, and dynamic communication.
- Provided discreet and respectful service to guests, including VIPs and celebrities, upholding a high degree of privacy.
Executive Assistant, Director of Technology - RBC Capital Markets - Toronto
(2009-11 - 2012-07)
- Collaborated with senior management to initiate new projects and provide support across various processes.
- Updated executives on evolving business needs by meticulously documenting internal and external client meetings.
- Contributed to seamless business operations by planning and organizing meetings and conferences, including conference calls.
- Assisted with team-building initiatives and provided comprehensive support for maintaining organizational culture and employee morale.
