Jessica Poppa

Dedicated Personal Support Worker

Talent

Hamilton, OntarioMember since July 28, 2023

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About

Dedicated, hardworking professional with strengths in customer service, management, and client/family centered care.

Dependable Personal Support

Worker seeking long-term career,

opportunity to expand skills and contribute to company and client success. I strongly believe in giving care following the principles dignity, independents, preference, privacy, and safety. I am a graduate from TriOS College Business, Technology, and Healthcare for the Personal Support

Worker program. I have 15 years of experience as a Customer Service Manager which has allowed me to develop my interpersonal skill and interprofessional skills which I believe would have me succeed in this profession

Experience

Personal Support Worker

St. Elizabeth Retirement Residence – Hamilton, Ontario

May 2023 – Present

Stay on top of all communication and documentation involving residence and their care.
Answer all emergency call bells promptly.
Administer all medication to the appropriate resident.
Check blood pressure for all scheduled residents.
Assisting or providing total personal care such as toileting, bathing, and perineal care.
Assisting the residents with eating, dressing, and grooming.
Follow residents care plan, observing and reporting any changes in resident’s behaviour to the appropriate registered member of the healthcare team.

Personal Support Worker

Dundurn Place Care Center – Hamilton, Ontario

March 2023 – May 2023

Follow residents care plan, observing and reporting any changes in resident’s behaviour to the appropriate registered member of the healthcare team.
Assisting or providing total personal care such as toileting, bathing, and perineal care.
Assisting the residents with eating, dressing, and grooming.
Document residents activities of daily living and other findings using Point Click Care.
Work compassionately with residents who have been diagnosed with dementia, schizophrenia and other mental illnesses.
Embraced "The Butterfly Effect" program to help create a more natural home and community setting by fostering stronger interpersonal relationships between myself and residents building daily routines around the residents needs and interests, and creating a living environment which more strongly resembles a private dwelling.