Jessy Gouder

Results-driven Business Development professional with 7+ years of experience in outbound prospecting, client relationship management, pipeline generation, and consultative sales. Proven track record of driving revenue growth, increasing customer retention, and managing high-volume client workflows. Experienced with CRM management, lead qualification, stakeholder engagement, and cross-functional collaboration.

Skilled in SaaS sales processes, customer discovery, outbound outreach, and account expansion.

CEO/Owner - Burn Bright

(2023-05 - 2025-10)

• Generated repeat business and increased customer value through consultative conversations and tailored service recommendations.
• Managed end-to-end client communication, order coordination, and workflow execution while maintaining high customer satisfaction.
• Built strong client relationships through proactive follow-up, expectation management, and timely issue resolution.
• Collaborated with cross-functional teams, vendors, and leadership to improve operational efficiency and customer experience.
• Implemented workflow improvements that reduced turnaround time and contributed to 3x revenue growth and 100+ five-star reviews.
• Maintained accurate CRM-style tracking of customer interactions, payments, delivery timelines, and operational updates.

Account Manager - Snap Photography Studios

(2017-02 - 2025-04)

• Prospected and acquired new clients through referrals, social selling, networking, and repeat customer engagement.
• Conducted discovery conversations to identify customer goals, timelines, and budgets, aligning services to client needs.
• Managed the full sales cycle from lead generation and consultation to proposal, onboarding, delivery, and post-sale follow-up.
• Strengthened customer retention through relationship management, proactive communication, and personalized service.
• Analyzed customer feedback and market trends to refine offerings and improve conversion opportunities.
• Trained and onboarded team members on customer communication, workflows, and service standards.

Community Engagement & Program Coordinator - Classical Conversations

(2017-08 - 2023-07)

• Built trusted relationships with families and community stakeholders while promoting program value and enrollment opportunities.
• Facilitated information sessions and handled objections to support decision-making and customer engagement.
• Managed scheduling, communications, registration processes, and stakeholder coordination with strong attention to detail.
• Partnered with internal teams to ensure seamless customer experience and operational support.

Volunteer Event & Team Lead - Lifehouse Church - Mississauga

(2012-01)

• Led community events, coordinated volunteer teams, and managed communication and logistics in collaboration with leadership teams.

Bachelor of Arts - IKSV

Master of Arts - IKSV, Chhattisgarh, India