Jianxin Zhou

OSS Engineer with 15+ years in the telecom industry, specializing in multi-vendor OSS integration, system upgrades, and NOC architecture across TELUS, Telesat, Huawei, and ZTE. Deep expertise in Samsung TRAN/ORAN EMS, Huawei U2020/U2000, and IBM Netcool suite. Proven track record leading system migrations, reducing incident response times by 20%, and delivering OSS solutions for tier-1 providers.

Proficient in cloud-native platforms (Kubernetes, OpenStack, VMware) and automation scripting (Shell, Perl, J2EE).

OSS Engineer - TELUS - Toronto, ON

(2020-01)

• Administer and troubleshoot Samsung USM, DCM, and Netliner TRAN/ORAN EMS systems, reducing ticket incident response times.
• Manage Huawei wireless U2020 and wireline U2000 platforms, including integration, data migration, and performance reporting for seamless system upgrades
• Lead Samsung RAN EMS upgrade and Huawei U2020 R20.1 migration projects, overseeing testing, integration, and documentation for zero-downtime implementation
• Provide technical support for GPON express project, delivering database management and system troubleshooting
• Collaborate with RAN and Core teams on cross-functional network integration and troubleshooting initiatives

Satellite OSS Engineer - Telesat Canada - Ottawa, ON

(2018-01 - 2019-10)

• Led OSS/NMS initiatives for Low Earth Orbit (LEO) satellite projects, covering proposal review, system architecture design, and package integration testing
• Collaborated with cross-functional teams to define NOC system architecture and layout, ensuring scalability and high availability
• Contributed to satellite ground segment OSS design for next-generation LEO constellation

Senior Wireless OSS Engineer - Huawei Canada - Toronto, ON

(2012-05 - 2017-08)

• Deployed and commissioned Huawei M2000, PRS, and ATAE platforms across multiple customer sites for RAN and Core network integration
• Led troubleshooting for OSS, RAN, and Northbound Interface (NBI) issues, reducing escalation rates and improving SLA compliance
• Managed vOSS R16 deployment on VMware vSphere 5.5/ESXi 5.5, supporting early virtualized OSS implementations
• Authored release notes, test cases, and technical documentation for successful customer handovers
• Conducted on-site and remote ATP testing for new product rollouts across tier-1 and tier-2 operator networks
• Partnered with RAN and Core engineering teams to support major network upgrade activities

Senior Wireless OSS Engineer - ZTE Canada - Toronto, ON

(2010-01 - 2012-05)

• Maintained and troubleshot IBM Netcool suite for fault management across RAN, Core, and VAS domains
• Developed automated daily/weekly/monthly KPI reporting using Bash, Perl, and Java, significantly reducing manual reporting effort
• Customized Netcool rules, triggers, and Webtop GUI for alarm correlation and workflow automation
• Supported RAN and Core engineering teams on OSS integration projects and system upgrades

Senior IP OSS Developer - China Telecom - China

(2001-10 - 2005-02)

• Built Netcool fault management environment and MRTG-based performance monitoring for Cisco 12xxx GSR and 75xx series routers
• Developed J2EE integration platform linking Netcool, MRTG, and internal configuration/security management systems
• Analyzed vendor-specific MIBs for SNMP traps/polling and performed alarm correlation using traps, syslog, and vendor EMS interfaces

Java Developer Intern - IBM Websphere Integration Team

(2009-05 - 2009-10)

Assisted in developing Java-based integration solutions for system interoperability and data synchronization.

Unix Script Developer Intern - CIBC Global UNIX Engineer Team

(2008-05 - 2008-09)

Developed Unix shell scripts to automate system monitoring and maintenance tasks.

Bachelor - Computer and Communications Networking - Centennial College, Toronto (2006 - 2010)

Diploma - Architecture - University of National Defense Technology, China (1996 - 1999)