Jijo Joy

pursuing graduate certificate in project management from Algoma university. Interested to be a part of your team

WORK EXPERIENCE Quality controller at Master home appliances private Limited January 2022 – July 2023 Responsibilities Implemented various Kaizen ideas to eliminate waste and reduce costs. Embraced rapid and continual changes in a fast-paced highly regulated manufacturing environment. Leading development and implementation of control plans and quality inspections of all plant process.

Supporting customer and end item users with technical issues and concerns and promptly performing preventive and corrective action. Responsible for planning, directing and coordinating quality activities with team members. Working with purchase to establish quality requirements from external suppliers.

Assist with online sales and factory sales. Maintaining quality audits New product development Bill of materials preparations. Reviewing standard operating procedures and formats. Quality executive at Impex home appliances private Limited December 2016-December 2021 Responsibilities Developed and implemented quality system including quality manual, procedures and bill of materials.

Document control, process controls in order to meet standards. Controlled product quality levels to ensure compliance with the expectations of different clients. Trialed and developed several new testing procedures.

Used organisational and people skills to resolve quality issues with practical decisions and recommendations to keep production operating. Supervised a quality technician and quality teams in the management of quality in manufacturing. Cooperate with service team for customer complaints and its resolution.

Suppliers visit and vendor development. Market visit for the documentation of customer complaints. Coordinate with customer care teams for resolving the issues quickly without escalation. Service advisor at TV Sundaram Iyengar and sons private Limited January 2016-November 2016 Responsibilities Serve as the liaison between customers and the auto technician.

Welcoming customers and discussing their needs. Answering customer enquiries and resolve customer issues in an efficient and timely manner. Scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues.

Sorting and storing vehicle parts and materials. Keeping track of service and inventory records.

Bachelors in mechanical engineering pursuing graduate certificate in project managment