Joachim Fortune

HR Technology and Business Systems professional with 4+ years of experience supporting HR and payroll technology solutions, HRIS implementations, employee data management, business process improvement initiatives, user acceptance testing, reporting, and end-user support across multi-country environments. Experienced in partnering with HR teams, business stakeholders, and technical specialists to optimize HR operations, improve employee experience, and support technology-enabled workforce processes. Strong background in HR systems support, performance management solutions, employee lifecycle administration, process documentation, training, reporting, and stakeholder engagement.

Functional Consultant & Business Analyst - GO2SOLVE (Microsoft Gold Partner)

(2021-10 - 2025-09)

Supported the implementation, enhancement, and administration of Microsoft Dynamics 365 Human Resources and Payroll solutions across organizations operating in 12 African countries. Partnered with HR teams, business stakeholders, and technical specialists to support workforce management processes, employee data administration, HR operations, and continuous process improvement initiatives.

• Successfully implemented Microsoft Dynamics 365 Payroll, Rewards, and Performance Management solutions for a leading FMCG organization, supporting accurate and timely payroll processing for more than 10,000 employees across 12 legal entities.
• Completed six end-to-end Microsoft Dynamics 365 Human Resources implementations for organizations across multiple industries, supporting recruitment, onboarding, leave and absence management, performance management, competencies management, employee self-service, workforce administration, and broader employee lifecycle processes.
• Facilitated requirements gathering workshops, process walkthroughs, and business analysis activities to document business requirements, assess current-state processes, and develop functional and solution design documentation aligned with organizational objectives.
• Coordinated more than 1,600 user acceptance testing activities across six enterprise projects, including test planning, defect management, tester training, business validation, and deployment readiness activities, contributing to a 45% reduction in UAT cycle time.
• Managed migration, validation, and reconciliation of over 100,000 employee and operational records while maintaining data accuracy and supporting reporting requirements, system readiness, and operational continuity.
• Resolved more than 400 support issues while providing post-go-live support for over 2,000 business users, improving user adoption, supporting operational continuity, and serving as a key liaison between business stakeholders and technical teams.
• Developed over 30 training manuals, SOPs, user guides, and process documents while delivering Train-the-Trainer sessions and end-user training for more than 120 users across multiple organizations.

Business Process & Systems Analyst - SAP

(2021-05 - 2021-10)

• Supported enterprise application initiatives through business process analysis, stakeholder collaboration, requirements gathering, workflow documentation, testing support, and operational improvement activities across HR, procurement, finance, logistics, production, and sales functions.
• Facilitated business process workshops involving more than 50 stakeholders to define business requirements, support solution design activities, and improve project delivery effectiveness.

Systems Analyst - DELOITTE

(2019-01 - 2019-12)

• Supported payroll application operations, reporting initiatives, reconciliation activities, and process improvement efforts within Deloitte's Tax Dispute and Reconciliation practice.
• Analyzed payroll discrepancies using Microsoft Excel, resolving payroll issues and supporting accurate payroll administration through collaboration with business and finance stakeholders.
• Created a knowledge management repository for recurring payroll issues, reducing issue resolution time and improving operational support effectiveness.
• Developed reporting dashboards using Google Data Studio to improve visibility into financial and operational performance, identifying process gaps and supporting data-driven decision-making.

M.Eng. - Electrical & Computer Engineering (Computer Systems Engineering) - TORONTO METROPOLITAN UNIVERSITY (TMU) (2026)

B.Eng. - Petroleum Engineering - COVENANT UNIVERSITY (2018)