Joanna Krieger

With over 8 years of experience, I have consistently delivered results in government, healthcare, and legal settings.

Administrative Support III — Casual: Immunization and Rapid Response - Alberta Health Services - Edmonton and area

(2024-08)

Working with a diverse team of health care professionals in a busy and continually changing environment providing in-person, front line Administrative Support in the Community Health Services, Mass Immunization and Rapid Response Casual Pool.

• Some of the many responsibilities of this fast-paced role include booking appointments, greeting and registering clients in an electronic medical record, verification of client records/information in electronic databases, line management, monitoring clients in post immunization waiting areas, restocking immunization stations, cleaning as per infection control standards and other administrative support duties as required.
• Additional Qualifications:
• Strong computer skills including proficiency with MS Office (Excel/Word).
• Accurate keyboarding skills.
• Excel in a busy environment.
• Excellent communication skills, strong customer service and interpersonal skills.
• Experience in E-Clinician, NetCare, and Connect Care.

Services Officer - Government Of Canada - Canada Place

(2020-05 - 2023-10)

• Call centre and processing activities for clients accessing Employment Insurance benefits
• Maintaining confidentiality and accessing multiple systems to verify information
• Initiating and receiving calls to and from employers and clients
• Analyzing legislation
• Administering benefits
• Fact-finding and solving problems
• Proficiency in Microsoft Office Suite and employer-specific software programs

Administrative Support III • Full-time - Alberta Health Services - Multiple Locations

(2017-11 - 2019-12)

• Increased patient care satisfaction rates by 20% by maintaining 98% accuracy for patient record location, retrieval, and release.
• Timely and accurate chart assembly, qualitative and quantitative analysis (QA) of all patient records received in the Health Records Department
• Maximize accuracy of patient billing by executing daily reconciliation of discharged patient lists and charts, delivering 20% higher revenue and enhancing customer satisfaction
• Proficiency in Microsoft Office Suite, VAX, Power Trac and Power Monitor programs
• File management and retrieval, file disclosure, fax, microfiche
• Royal Alexandra Hospital Health Records Department
• Conducting and receiving patient calls
• Patient pre-registration for University of Alberta Hospital specialty clinic appointments
• Verifying patient demographics
• Proficiency in Tandem VAX and e -Clinician programs
• 109 St. Building Patient Pre-registration department
• Support clinical service delivery and patient care by providing physicians and care providers with patient health information in a timely and efficient manner
• Receive and process all new patient electronic referrals, conducting verification and validation to ensure information is intact
• Complete the patient's electronic medical record for timely access and appointment scheduling, extracting relevant medical history for doctor reference, scanning and imaging
• Cross Cancer Institute Health Records Department

Official Court Reporter - Court Of Queen's Bench - Calgary, AB, Canada

• Versatility and ability to multi-task and prioritize work
• Attended court hearings and prepared verbatim transcripts for a variety of legal proceedings
• Detailed analysis of technical and specialized documentation

Diploma - Practical Nurse - Norquest College (2025-06)

Hospital Unit Clerk - Health and Information Management - Norquest College (2017-04 - 2017-08)

Court Reporting/Legal Stenographer - Northern Alberta Institute of Technology (NAIT) (1996-09 - 1998-11)

Legal Secretary - Legal Administration - MacEwan University (1995-09 - 1996-06)