Administrative Support III — Casual: Immunization and Rapid Response - Alberta Health Services - Edmonton and area
(2024-08)
Working with a diverse team of health care professionals in a busy and continually changing environment providing in-person, front line Administrative Support in the Community Health Services, Mass Immunization and Rapid Response Casual Pool.
- Some of the many responsibilities of this fast-paced role include booking appointments, greeting and registering clients in an electronic medical record, verification of client records/information in electronic databases, line management, monitoring clients in post immunization waiting areas, restocking immunization stations, cleaning as per infection control standards and other administrative support duties as required.
- Additional Qualifications:
- Strong computer skills including proficiency with MS Office (Excel/Word).
- Accurate keyboarding skills.
- Excel in a busy environment.
- Excellent communication skills, strong customer service and interpersonal skills.
- Experience in E-Clinician, NetCare, and Connect Care.
Services Officer - Government Of Canada - Canada Place
(2020-05 - 2023-10)
- Call centre and processing activities for clients accessing Employment Insurance benefits
- Maintaining confidentiality and accessing multiple systems to verify information
- Initiating and receiving calls to and from employers and clients
- Analyzing legislation
- Administering benefits
- Fact-finding and solving problems
- Proficiency in Microsoft Office Suite and employer-specific software programs
Administrative Support III • Full-time - Alberta Health Services - Multiple Locations
(2017-11 - 2019-12)
- Increased patient care satisfaction rates by 20% by maintaining 98% accuracy for patient record location, retrieval, and release.
- Timely and accurate chart assembly, qualitative and quantitative analysis (QA) of all patient records received in the Health Records Department
- Maximize accuracy of patient billing by executing daily reconciliation of discharged patient lists and charts, delivering 20% higher revenue and enhancing customer satisfaction
- Proficiency in Microsoft Office Suite, VAX, Power Trac and Power Monitor programs
- File management and retrieval, file disclosure, fax, microfiche
- Royal Alexandra Hospital Health Records Department
- Conducting and receiving patient calls
- Patient pre-registration for University of Alberta Hospital specialty clinic appointments
- Verifying patient demographics
- Proficiency in Tandem VAX and e -Clinician programs
- 109 St. Building Patient Pre-registration department
- Support clinical service delivery and patient care by providing physicians and care providers with patient health information in a timely and efficient manner
- Receive and process all new patient electronic referrals, conducting verification and validation to ensure information is intact
- Complete the patient's electronic medical record for timely access and appointment scheduling, extracting relevant medical history for doctor reference, scanning and imaging
- Cross Cancer Institute Health Records Department
Official Court Reporter - Court Of Queen's Bench - Calgary, AB, Canada
- Versatility and ability to multi-task and prioritize work
- Attended court hearings and prepared verbatim transcripts for a variety of legal proceedings
- Detailed analysis of technical and specialized documentation
