Joanne Helgason

Responsible for greeting all visitors and answering all phone and in person inquiries Assisted in facility tours outside business hours/weekends to potential residents and families inquiring Sorting and delivering resident mail and newspaper subscriptions

Receptionist-Part Time - Lanark Village Retirement - Kitchener ON

(2025-11)

• Responsible for greeting all visitors and answering all phone and in person inquiries
• Assisted in facility tours outside business hours/weekends to potential residents and families inquiring
• Sorting and delivering resident mail and newspaper subscriptions
• Updating all information boards with daily menu and scheduled activities each day
• Assemble orientation packages for new employees
• Assemble tour packages for potential families with information about the home and services we offer
• Assist with tasks assigned as needed
• Assist residents with any inquiries if PSWs are not available

HR Generalist/Payroll - Golden Windows Ltd - Kitchener, ON

(2022-09)

• Responsible for processing a weekly payroll for hourly and salaried employees for approximately 175+ employees
• Setting up new hires and termination of existing employees in payroll system using Payworks
• Onboarding new employees by conducting orientation and making sure all online trainings are being completed
• Processing all post payroll related tasks including but not limited to: submission of RRSP report to accounting, process garnishments, dealing with any temp agency invoices, and ROEs
• Answering all payroll related inquiries and providing employment letters per employee’s requests
• Enrollment and termination of benefits through Manulife. Ensuring calculation for LTD for new employees and or employees returning from a leave of absence
• Enrollment and termination of RRSP through Canada Life
• Will process commissions for the sales team if the Controller is unavailable to process calculation
• Send out performance reviews to the appropriate managers/team leads to review with the employee on a monthly basis
• Update all vacation and personal emergency leave through a tracker and into payroll software
• Work closely with the accounting team including the Controller if they have any accounting issues related to payroll accounts
• Update and maintain safety shoe/safety glasses/custom ear plugs program
• Process and send out headcount report weekly
• Responsible for recruitment by conducting interviews and orientation upon hiring
• On the Safety Committee and serves as the backup for the Health and Safety Specialist if they are unavailable with investigating incidents/accidents, filing reports and communicating with WSIB if necessary
• Deal with all employee related issues and investigate any incidents or complaints with my HR Director
• In charge of HR with the monitor of my VP of Operations if my HR Director is not available or on vacation
• Will assist with any Payroll/HR related tasks as needed
• Process year end and T4s for all employees yearly

Payroll Coordinator - BWXT Canada - Cambridge, ON

(2019-07 - 2022-09)

• Responsible for processing a weekly hourly union payroll for 400+ employees within Ontario using SAP program, Sage 300, Sage 50 and in house time tracking system
• Sorting and processing all vacation and or banked time requests
• Help with any year end processes to ease transition to the next calendar year
• Calculating new vacation entitlement yearly as per the Collective Agreement under the Union contract
• Processing all post payroll duties including but not limited to: submitting Source Deductions as per the CRA schedule, garnishments, EHT payments, Union Dues, pension deductions and Record of Employment
• Balancing the G/L for all accounts that we process payments for
• T4 balancing and processing for distribution to employees yearly
• Answering all inquiries and concerns from employees via phone, email and or in person
• Combination in working with Human Resources, HRIS, Labor Relations, Benefits and Shop Coordinating teams to ensure payroll is processed timely and accurately
• Creating wage subsidy reports based on the qualified periods due to COVID-19 and submitting it to the Director of Finance to review and give final approval to be submitted for reimbursement

Payroll Administrator - CarePartners (Corporate Office) - Kitchener ON

(2018-08 - 2019-05)

• Lead in the preparation, administration and auditing of provincial payroll for approximately 600+ employees across all of Ontario including full time, part time, casual, union and non union employees on a bi weekly cycle using Sage 300
• Compile payroll data such as garnishments, vacation time, insurance and other deductions
• Implement salary increases, bonuses, commissions in accordance with instructions given
• Prepare forms such as Record of Employment, income tax forms, financial and work history letters, remittances and T4s
• Maintain detailed records in accordance with statutory requirements
• Reviews and monitors CHS standards locally to minimize or identify risk to staff.
• Collaborate with Human Resources and other departments to ensure pay and personnel records are accurate and up to date
• Respond to employee and government inquiries related to payroll via phone or email

Client Service Coordinator - Bayshore Specialty Rx (Pharmacy) - Kitchener On

(2015-06 - 2018-08)

• Responding to all inquiries from patients or health professionals via phone or email
• In Intake, sort all prescriptions/orders that come through via LHIN portal, E-faxes, and verbal refills and prioritizing the urgency of each order
• In Data Entry, enter orders according to date and time after they have been checked by the pharmacist or assistant
• In Logistics, pick and pack supply orders according to date and time. Also responsible for answering the depot as patients come to pick up their prescriptions/orders.
• In Dispatch, ensure all medications/supply orders are delivered on time as per the schedule assigned to the order
• In equipment cleaning, inspect and sterilize all rental equipment following a strict guideline provided by our Equipment Supervisor
• Prepare all medical waste weekly for disposal

Accounting and Payroll - Everest College, Kitchener ON (2009-10)