Operations Consultant at Sephora (2023-01 – Present)
- Received and distributed shipment
- Restock and organized merchandise on the sales floor
- Maintained store visual standards in line with company guidelines
- Processed testers, damages, and returned merchandise
- Executed merchandise updates, product launches, and promotional displays
- Stayed up to date on new product launches and store initiatives
- Participated in store inventory count
- Implemented price changes and ensure accuracy across the sales floor
- Conducted product checks
- Fulfilled Buy Online, Pick up in Store (BOPIS) orders accurately and on time
- Supported with client questions and concerns through phone support
- Supported with point-of-sale operations and customer transactions as needed
- Assisted clients on sales floor with product inquiries and needs
- Ensured stockroom is organized and an accessible environment
Beauty Specialist at Shoppers Drug Mart (2021-01 – 2024-12)
- Performed skin and makeup consultations with clients to provide tailored solutions
- Trained in luxury fragrances to best guide clients experience
- Maintained CRM by offering and signing up for optimum rewards
- Executed VM planograms and maintained clean testers
- Performed regular inventory management including damages and replenishment
- Coached new team members on artistry techniques and upselling
- Collaborated creatively with management to host in store incremental events
- Delegated tasks to ensure workload is complete and team wins as a one
