Joe Butseme

Licensed Ontario Security Guard with experience in federal government security, census operations, undercover loss prevention, retail asset protection, and customer service. Skilled in maintaining situational awareness, protecting people and property, responding to incidents, handling confidential information, and delivering professional service in high-pressure environments. Recognized for strong communication, attention to detail, problem-solving, and the ability to remain calm under pressure.

Census Support Unit (CSU) Operator at Statistics Canada (2026-06 – 2026-08)

• Provided frontline operational support for Statistics Canada's national data collection activities.
• Assisted census field staff and members of the public by responding to inquiries and resolving operational issues.
• Handled confidential and sensitive information while complying with federal privacy and security policies.
• Accurately documented interactions and maintained detailed records using government systems.
• Communicated professionally with internal teams and members of the public in both English and French.
• Worked in a fast-paced, deadline-driven environment while maintaining accuracy and attention to detail.
• Demonstrated strong problem-solving, customer service, and organizational skills.

Security Guard at Commissionaires Ottawa – Global Affairs Canada (2025-01 – Present)

• Provide protective security services at a federal government facility.
• Monitor access control points and verify employee and visitor identification.
• Respond promptly and professionally to security incidents and emergency situations.
• Conduct routine patrols to identify safety and security vulnerabilities.
• Maintain secure environments for government personnel and visitors.
• Prepare detailed incident, occurrence, and daily activity reports.
• Collaborate with internal security personnel and management.
• Uphold strict confidentiality while following government security protocols.

Undercover Loss Prevention Officer at Retail Security (2023-08 – 2023-12)

• Conducted undercover surveillance to detect and prevent theft.
• Identified suspicious behaviour through behavioural analysis.
• Safely detained suspects in accordance with company policy and applicable legislation.
• Coordinated with uniformed security personnel and local law enforcement.
• Completed detailed incident reports.
• Maintained discretion while operating in fast-paced retail environments.

Security Guard (Retail Contract – Zara) at Blackbird Security – Bayshore Shopping Centre (2023 – 2023)

• Maintained a visible security presence in a high-volume retail environment.
• Monitored customer activity and responded to suspicious behaviour.
• Assisted with emergency response and conflict resolution.
• Worked closely with mall security and store management.
• Ensured a safe environment for customers, employees, and company assets.

Telephone Operator / Call Centre Agent at Spa Nordik Nature (2022-10 – 2023-09)

• Managed a high volume of inbound and outbound customer calls.
• Assisted guests with reservations, appointment scheduling, and inquiries.
• Resolved customer concerns while delivering exceptional customer service.
• Identified customer needs and provided effective solutions.
• Promoted company services and identified sales opportunities when appropriate.
• Achieved service, productivity, and quality performance targets.
• Maintained confidentiality while handling sensitive customer information.
• Documented customer interactions accurately and professionally.

Food & Beverage Associate at Cirque du Soleil (2022-08 – 2022-09)

• Delivered excellent customer service in a fast-paced environment.
• Processed food and beverage orders accurately.
• Handled cash and electronic payments.
• Restocked inventory and maintained clean service areas.

Retail Store Clerk at Walmart – Gatineau, QC (2020 – 2020)

• Stocked merchandise and maintained organized displays.
• Assisted customers in locating products.
• Applied anti-theft devices to merchandise.
• Maintained a clean, safe, and organized retail environment.

Electronics & Information Technology (EIT) – Heritage College

High School Diploma – Philémon Wright High School