Census Support Unit (CSU) Operator at Statistics Canada (2026-06 – 2026-08)
- Provided frontline operational support for Statistics Canada's national data collection activities.
- Assisted census field staff and members of the public by responding to inquiries and resolving operational issues.
- Handled confidential and sensitive information while complying with federal privacy and security policies.
- Accurately documented interactions and maintained detailed records using government systems.
- Communicated professionally with internal teams and members of the public in both English and French.
- Worked in a fast-paced, deadline-driven environment while maintaining accuracy and attention to detail.
- Demonstrated strong problem-solving, customer service, and organizational skills.
Security Guard at Commissionaires Ottawa – Global Affairs Canada (2025-01 – Present)
- Provide protective security services at a federal government facility.
- Monitor access control points and verify employee and visitor identification.
- Respond promptly and professionally to security incidents and emergency situations.
- Conduct routine patrols to identify safety and security vulnerabilities.
- Maintain secure environments for government personnel and visitors.
- Prepare detailed incident, occurrence, and daily activity reports.
- Collaborate with internal security personnel and management.
- Uphold strict confidentiality while following government security protocols.
Undercover Loss Prevention Officer at Retail Security (2023-08 – 2023-12)
- Conducted undercover surveillance to detect and prevent theft.
- Identified suspicious behaviour through behavioural analysis.
- Safely detained suspects in accordance with company policy and applicable legislation.
- Coordinated with uniformed security personnel and local law enforcement.
- Completed detailed incident reports.
- Maintained discretion while operating in fast-paced retail environments.
Security Guard (Retail Contract – Zara) at Blackbird Security – Bayshore Shopping Centre (2023 – 2023)
- Maintained a visible security presence in a high-volume retail environment.
- Monitored customer activity and responded to suspicious behaviour.
- Assisted with emergency response and conflict resolution.
- Worked closely with mall security and store management.
- Ensured a safe environment for customers, employees, and company assets.
Telephone Operator / Call Centre Agent at Spa Nordik Nature (2022-10 – 2023-09)
- Managed a high volume of inbound and outbound customer calls.
- Assisted guests with reservations, appointment scheduling, and inquiries.
- Resolved customer concerns while delivering exceptional customer service.
- Identified customer needs and provided effective solutions.
- Promoted company services and identified sales opportunities when appropriate.
- Achieved service, productivity, and quality performance targets.
- Maintained confidentiality while handling sensitive customer information.
- Documented customer interactions accurately and professionally.
Food & Beverage Associate at Cirque du Soleil (2022-08 – 2022-09)
- Delivered excellent customer service in a fast-paced environment.
- Processed food and beverage orders accurately.
- Handled cash and electronic payments.
- Restocked inventory and maintained clean service areas.
Retail Store Clerk at Walmart – Gatineau, QC (2020 – 2020)
- Stocked merchandise and maintained organized displays.
- Assisted customers in locating products.
- Applied anti-theft devices to merchandise.
- Maintained a clean, safe, and organized retail environment.
