Quality Improvement Officer , I am a results-driven professional with experience in delivering high-quality solutions and building strong collaborative relationships.
Send a job offer directly to this candidate
I am a highly driven and detail-oriented Quality Improvement Officer with strong experience in adult social care commissioning, bringing a clear track record of supporting providers to improve quality and achieve positive outcomes. I have developed a deep understanding of regulatory expectations and service delivery challenges, and I confidently lead on audits, performance analysis, and improvement activity to ensure standards are consistently met and sustained. I build strong, trusted relationships with providers and colleagues, enabling me to offer constructive challenge, provide specialist advice, and drive meaningful improvement, even in complex and high-pressure situations.
I take a proactive and solutions-focused approach, using data and insight to inform decisions and align practice with strategic priorities. I am passionate about adult social care and proud to contribute to improving outcomes for residents across Manchester. With well-developed communication, analytical, and report-writing skills, alongside growing leadership experience, I am ready to step into a management role where I can lead a team, shape service development, and deliver high-quality, value-driven commissioning in line with Manchester's values.
Quality Improvement Officer at Rochdale Borough Council (2022-06 – Present)
In my current role as a Quality Improvement Officer within commissioning, I work closely with adult social care providers across homecare, residential, extra care and supported accommodation to monitor, assess, and improve the quality of care delivered. I undertake audits, analyse performance and KPI data, support safeguarding processes, and work with services to drive continuous improvement and address areas of risk, creating service improvement plans if needed. I build strong relationships with providers, offering both support and constructive challenge to ensure compliance with regulatory standards and positive outcomes for residents.
Alongside my role, I am currently completing my Level 5 in Commissioning for Wellbeing and have successfully completed the GM Elevate Leadership Programme and the Skills for Success programme, further strengthening my leadership capability and professional development.
Yard Groom at Ringstone Royd Livery Yard (2021-11 – 2022-06)
In my role as a groom on a livery yard, I was responsible for the daily care and welfare of horses, including feeding, mucking out, grooming, and exercising. I maintained high standards of stable management, closely monitoring horse health and wellbeing and reporting any concerns promptly. Working as part of a team, I supported the smooth day-to-day running of the yard, often taking the initiative to lead tasks and ensure work was completed efficiently and safely.
I also assisted clients, prepared horses for riding, and ensured the yard remained clean, organised, and maintained to a high standard.
Team Leader / Florist at Robertshaws Farm Shop (2018-11 – 2021-11)
In my role as Team Leader within a garden centre and florist, I managed a team of six staff, overseeing daily operations to ensure excellent customer service and high presentation standards. I was responsible for staff supervision, task allocation, and supporting team development, leading by example to maintain a positive and productive working environment. I coordinated stock control, merchandising, and displays, while ensuring health and safety standards were met.
I also handled customer queries and resolved issues effectively, contributing to a smooth-running and customer-focused service.
Personal Assistant at Pauline Sutcliffe (2018-10 – 2019-01)
In my role as a Personal Assistant/Support Worker, I provided one-to-one support to an individual living with dementia in their own home, promoting independence, dignity, and wellbeing. I assisted with daily living activities including personal care, meal preparation, medication support, and maintaining a safe and comfortable environment. I built a strong, trusting relationship, adapting my approach to meet changing needs, while monitoring health and wellbeing and responding to any concerns.
The role required empathy, patience, strong communication skills, and the ability to work independently while ensuring high standards of person-centred care.
BTM Fleurist – CFA St Benoit (2016-09 – 2018-09)
CAP Fleurist – CFA St Benoit (2014-09 – 2016-09)
BacPro TMA Menuiserie – Lycee Haut Val Deux-Sevre (2013-09 – 2014-06)
Brevet des College – College St Joseph (2009-09 – 2013-06)
Level 5 Commissioning for Wellbeing – HASCA (2026-05)
