John Bibiris

Director of Sales & Operations | Transparent Leader | Performance and Growth through Exceptional Operational Management

Home Care Assistance – GTA West & Waterloo, ON

• Responsible for establishing clear business goals, objectives, and the ongoing analysis of sales performance relative to market trends, customer demands and key performance indicators (KPI).
• Developing and implementing procedures through written programs, enacting policies, and ensuring processes are followed to guarantee compliance.
• Leading implementation of HSE leadership and behavior program contents and departmental strategy to enhance HSE performance with evaluation of its effectiveness. 
• Streamlined internal communication by assessing duties and realigning roles to match employee strengths, resulting in a higher productivity level with a smaller team.
• Manage employee hiring, onboarding, mentoring, staff development and performance reviews. 
• Oversee 8 team corporate members and 160 caregiver team and manage 2 service locations.

• Awarded Leader of the year 2021, first time award in company history.
• Increased sales in 2020 of $3.2m to $5.1mil in 2021 a record never attained before.
• Recorded Corporate record sales for Dec 2021 and January 2022 ($ 397k and $481k respectively).
• Eliminated 3 redundant positions with net savings of over $250,000.
• Effectively increased recruiting efforts by 14% (2020-2021).
• Consistently exceeded quarterly goals and obtained maximum bonuses every quarter.
• Successfully restructured the entire Waterloo / GTA operations for operational improvements. Maximizing value while implementing tight control and operational costs 

Management Leadership Certificate - Dale Carnegie Leadership Seminar – Toronto, ON

How to Win Friends and Influence People - Dale Carnegie Leadership Seminar – Toronto, ON

Computer Science Program - DeVry Institute of Technology Computer Science – Toronto, ON

Integrity Selling for the 21st Century Certificate – Integrity Selling – Toronto, ON