John Dennis Canaya

Reliable and detail-oriented Cashier and Customer Service Professional with over 2 years of experience in casino operations, culinary, and retail environments. Proficient in cash handling, cash reconciliation, customer service, record keeping, and following strict security and internal control procedures. Additional experience in online shop operations, retail customer service, food and beverage, and inventory management.

Experienced in handling responsibilities that require accuracy, confidentiality, integrity and attention to detail in fast-paced and multicultural work environments.

CASINO CASHIER - Casino Operations

(2024)

• Process cash transactions accurately and efficiently in accordance with company policies and procedures.
• Receive, count, verify, and dispense cash while maintaining transaction accuracy.
• Handle large amounts of cash responsibly and securely.
• Balance and reconcile cash drawers and transaction records at the beginning and end of each shift.
• Verify transaction details and customer information as required.
• Maintain accurate documentation and records of cash transactions.
• Identify and report cash discrepancies, irregularities, and unusual transactions to supervisors.
• Provide professional and courteous service to casino guests.
• Maintain strict cash-handling, security, and internal control procedures.
• Maintain accuracy and professionalism while working in a 24/7 paced environment.

CULINARY STAFF - Royal Caribbean Cruise Ltd

(2021-11 - 2023-03)

• Assisted kitchen personnel with daily food preparation and operations.
• Maintained cleanliness and organization of assigned work areas.
• Followed food safety, sanitation, and hygiene procedures.
• Worked effectively in a fast-paced and multicultural ship environment.
• Worked effectively as part of an international team.

CUSTOMER SERVICE SPECIALIST - Heideja Global Solutions

(2020-06 - 2021-08)

• Provided accurate and professional customer service regarding membership benefits.
• Provided accurate, professional, and customer-focused service.
• Addressed customer concerns and provided solutions in accordance with company procedures.
• Maintained confidentiality when handling customer and membership information.
• Documented customer interactions and followed established service procedures.

VEGETABLE STORE OWNER - Self-Employed

(2020-05)

• Manage daily store operations, sales, inventory, and expenses.
• Monitor daily sales and maintain accurate transaction records.
• Manage budgets and operating expenses.
• Monitor stock levels and product availability.
• Provide customer service and maintain relationships with customers and suppliers.

GALLEY STEWARD - Royal Caribbean Cruise Ltd

(2019-05)

• Maintained cleanliness and sanitation of galley and kitchen areas.
• Assisted kitchen personnel with daily operations.
• Cleaned and maintained kitchen equipment and work areas.
• Followed shipboard health, safety, sanitation, and hygiene standards.
• Worked effectively as part of an international team.

SALES CLERK - Bench, SM Fairview

(2018-01 - 2019-04)

• Assisted customers with product inquiries and purchases.
• Supported daily retail operations and customer service activities.
• Organized merchandise and maintained product displays.
• Managed petty cash and accurately recorded transactions.
• Assisted with inventory counts and stock monitoring.
• Maintained a clean and organized sales environment.

COOK - Aristocrat Restaurant / Generation One Resources

(2015-11 - 2017-05)

• Prepared food according to established recipes and procedures.
• Followed food safety and sanitation standards.
• Assisted with inventory and stock monitoring.
• Maintained a clean and organized kitchen.

COOK - Max Restaurant, Makati Branch

(2014-10 - 2015-08)

• Prepared food according to established restaurant standards.
• Followed food safety and sanitation procedures.
• Assisted with inventory and daily kitchen operations.

COOK - 80 Roastt, Yanbu, Saudi Arabia

(2010-09 - 2013-01)

• Prepared food according to established standards and procedures.
• Maintained kitchen cleanliness and sanitation.
• Assisted with inventory and kitchen operations.
• Followed food safety and hygiene requirements.

Bachelor of Science - Hotel and Restaurant Management - Tashashyas College (2006 - 2009)

High School - Novaliches High School (1999 - 2003)