Research Software Engineer (Student) at St. Francis Xavier University (2025-04 – 2025-08)
- Designed and implemented df-deploy, a Python CLI for machine-learning model deployment and evaluation.
IT Help Desk Representative at St. Francis Xavier University (2023-04 – 2026-05)
- Managed the Service Desk incident lifecycle, performing triage and resolution for 5,000+ faculty and students in a high-volume environment.
- Facilitated Identity and Access Management (IAM) by performing security-protocol-based ID verification and coordinating MFA remediation.
- Executed Endpoint Provisioning and System Imaging, utilizing BIOS-level disk partitioning to deploy standardized OS images.
- Delivered Tier 1 technical support, documenting complex issues for escalation and contributing to the department-wide knowledge base.
Mathematics and Computer Science Tutor at St. Francis Xavier University (2022-09 – 2026-05)
- Delivered one-on-one and group instruction in calculus, linear algebra, statistics, and computer science.
- Led weekly tutorials supporting department-wide courses.
Grocery Clerk at Loblaw Atlantic Superstore (2019-08 – 2023-07)
