John Martin Matibag

Customer-focused Operations Manager with 10 years of leadership experience at Zara, recognized for delivering exceptional customer experiences, coaching diverse teams, resolving customer concerns, and thriving in fast-paced, multicultural environments. Skilled in communication, conflict resolution, safety, and operational excellence. Seeking a Dubai-based Cabin Crew opportunity where outstanding service, adaptability, professionalism, and teamwork can create memorable passenger experiences.

Operations Manager - Zara (Inditex) - London, ON

(2015-01)

• Lead large teams in a fast-paced, high-volume retail environment while maintaining exceptional customer service.
• Resolve complex customer concerns calmly and professionally.
• Train, coach, and evaluate employees to deliver consistent service standards.
• Coordinate daily operations, inventory flow, and replenishment while meeting productivity targets.
• Ensure compliance with health, safety, and company policies.
• Communicate effectively with customers, senior leadership, and cross-functional teams.

Sales Assistant - Forever 21 - London, ON

(2014-01 - 2015-12)

• Provided friendly, personalized customer service.
• Assisted customers with purchases and product recommendations.
• Maintained visual merchandising and store presentation.

Stock Associate - Boathouse - London, ON

(2014-01 - 2015-12)

• Processed deliveries and maintained organized stockroom.
• Replenished merchandise efficiently to support sales floor.

Undergraduate - Computer Systems Technology - Fanshawe College