John Matthew Santos

Dedicated and results-driven Food Service Supervisor and Shift Manager with over 5 years of combined experience in quick-service restaurant operations, customer service, and team leadership. Proven ability to lead high-performing teams, maintain operational excellence, and deliver exceptional guest experiences in fast-paced environments. Skilled in inventory control, staff training, cash handling, and compliance with food safety standards.

FOOD SERVICE SUPERVISOR at BRANDSON VENTURES LTD. (McDonald's Canada) (2022-04 – Present)

• Manage day-to-day restaurant operations, ensuring food quality, speed of service, and cleanliness meet McDonald's Gold Standards.
• Supervise and schedule crew members to ensure optimal staffing and productivity during all shifts.
• Train and mentor staff in customer service, operational procedures, and food safety protocols.
• Monitor inventory levels, place orders, and reduce waste through effective stock control.
• Enforce workplace safety and hygiene regulations in compliance with McDonald's and provincial health guidelines.
• Prepare shift reports and communicate operational updates to senior management.
• Oversee entire shift operations, ensuring operational goals and customer satisfaction standards are met.
• Lead and motivate crew during peak and non-peak hours to achieve service excellence.
• Handle cash management, including till balancing, deposits, and daily reconciliation.
• Delegate tasks effectively, monitor productivity, and ensure adherence to McDonald's operational standards.
• Resolve crew and customer issues in a timely manner, escalating to higher management when necessary.
• Support training initiatives, performance reviews, and disciplinary actions as directed by senior management.

SHIFT MANAGER at Golden Arches Development Corporation (McDonald's Philippines) (2021-08 – 2022-03)

• Enforces and educates crews on basic people minimums and safety procedures
• Manages the development and training of crews
• Treats crews as customers; train crews and delivers performance appraisals
• Maintains documentation of crew performance in personnel file
• Demonstrates and reinforces the leadership behaviors and basic people minimums. Executes a plan, based on employee commitment measurements.
• Performs customer relations in the restaurant
• Maintains critical standards for product quality, service speed, cleanliness and sanitation. Models performance standards for all crew stations and maintenance
• Uses pre-shift and shift planning tools to manage and ensure a smooth shift
• Performs assigned equipment calibration
• Supports market-wide and store marketing promotions
• Assists in the implementation of new products and procedures
• Controls assigned P & L line items, food costs and cash
• Supervises delivery of raw products
• Manages assigned restaurant system
• Properly executes, enforces and manages all food safety, sanitation requirements and health & safety program
• Completes assigned reports and updates sales book
• Uploads attendance data in the payroll system
• Audits and verifies all cash sheets, PCV pouches and related reports, and endorses to Restaurant Manager
• Reviews guest count and sales projections
• Completes Pre-Shift Checklist
• Schedules crew for the shift
• Agrees on shift targets during pre-shift with area managers; follow up on execution of the plan. Manages from the observation post
• Identifies danger zones; diagnose and provide direction and coaching
• Conducts QSC travel path a minimum of every thirty minutes (every 15minutes during peak). Maintains and adjusts positioning according to positioning guide
• Conducts follow up on primary and secondary duties of Crew and Managers
• Monitors and conducts follow up on SOC completion
• Reviews training needs for crew working the shift
• Monitors execution of shift training
• Performs other duties that may be assigned

SECOND ASSISTANT MANAGER at Golden Arches Development Corporation (McDonald's Philippines) (2018-02 – 2021-07)

• Enforces and educates crews on basic people minimums and safety procedures
• Manages the development and training of crews
• Treats crews as customers; train crews and delivers performance appraisals
• Maintains documentation of crew performance in personnel file
• Demonstrates and reinforces the leadership behaviors and basic people minimums. Executes a plan, based on employee commitment measurement
• Performs customer relations in the restaurant
• Maintains critical standards for product quality, service speed, cleanliness and sanitation. Models performance standards for all crew stations and maintenance
• Uses pre-shift and shift planning tools to manage and ensure a smooth shift
• Performs assigned equipment calibration
• Supports market-wide and store marketing promotions
• Assists in the implementation of new products and procedures
• Controls assigned P & L line items, food costs and cash
• Supervises delivery of raw products
• Manages assigned restaurant system
• Properly executes, enforces and manages all food safety, sanitation requirements and health & safety program
• Completes assigned reports and updates sales book
• Uploads attendance data in the payroll system
• Audits and verifies all cash sheets, PCV pouches and related reports, and endorses to Restaurant Manager
• Reviews guest count and sales projections
• Completes Pre-Shift Checklist
• Schedules crew for the shift
• Agrees on shift targets during pre-shift with area managers; follow up on execution of the plan. Manages from the observation post
• Identifies danger zones; diagnose and provide direction and coaching
• Conducts QSC travel path a minimum of every thirty minutes (every 15minutes during peak). Maintains and adjusts positioning according to positioning guide
• Conducts follow up on primary and secondary duties of Crew and Managers
• Monitors and conducts follow up on SOC completion
• Reviews training needs for crew working the shift
• Monitors execution of shift training
• Performs other duties that may be assigned

MANAGER TRAINEE at Golden Arches Development Corporation (McDonald's Philippines) (2017-09 – 2018-02)

• Enforces and educates crews on basic people minimums and safety procedures.
• Treats crews as customers; trains crew and contributes to performance appraisals.
• Demonstrates and reinforces the leadership behaviors and basic people minimums.
• Executes a plan, based on employee commitment measurement
• Performs customer relations in the restaurant
• Maintains critical standards for product quality, service speed, cleanliness and sanitation. Models performance standards for all crew stations and maintenance
• Manages shifts and or areas with supervision
• Performs assigned equipment calibration
• Supports market-wide and store marketing promotions
• Assists in the implementation of new products and procedures
• Controls assigned P & L line items, food costs and cash
• Supervises delivery of raw products
• Properly executes, enforces and manages all food safety, sanitation requirements and health & safety programs
• Completes assigned reports

Bachelor's Degree in Bachelor of Science in Criminology – Emilio Aguinaldo College (2017)