Automotive Service Advisor / Fleet maintenance coordinator - Mississauga Chrysler - Mississauga, ON
(2024-12)
- Delivered exceptional customer service by greeting clients, diagnosing vehicle concerns, and clearly explaining recommended repairs and maintenance services.
- Served as the primary liaison between customers and technicians, ensuring accurate communication, transparent estimates, and efficient service delivery.
- Promoted preventative maintenance packages and additional automotive services, increasing customer retention and contributing to revenue growth.
- Supported daily operations across multiple dealership departments, including parts coordination, appointment scheduling, technician workflow management, and service administration.
- Leveraged hands-on automotive repair knowledge to effectively explain repair procedures, timelines, and technical recommendations to customers.
- Prepared detailed repair estimates by evaluating labor times, parts costs, and service requirements while obtaining customer approvals in a professional manner.
- Coordinated technician dispatching and monitored repair progress to ensure vehicles were completed on time and customer expectations were consistently exceeded.
- Processed invoicing, payments, and final vehicle deliveries while reviewing completed work and associated costs with customers.
- Managed preventative maintenance programs for fleet vehicles, performing inspections and coordinating with service providers to minimize downtime and maintain fleet reliability.
- Oversaw daily fleet logistics, including driver dispatching and route scheduling, to improve operational efficiency and on-time performance.
- Analyzed fleet performance metrics to identify operational inefficiencies and implement process improvements that optimized routing and productivity.
- Administered corporate fuel card accounts and completed monthly reconciliations, monitoring fuel consumption trends to support cost control initiatives.
Automotive Service Advisor - Mr. Lube - Mississauga, ON
(2020-06 - 2024-12)
- Delivered high-volume customer service by managing incoming inquiries, scheduling appointments, and keeping service records accurate and up to date.
- Tracked repair order progress, communicated estimate and timeline changes, and ensured customers received clear updates throughout the service process.
- Supported inventory control by organizing stock, monitoring parts usage, and helping maintain availability of repair materials.
- Performed regular vehicle maintenance services including oil, lube, and filter changes while identifying additional service needs.
- Built strong customer relationships through professional communication, follow-up, and solution-focused service.
- Processed transactions accurately, including cash handling and credit card payments, while maintaining organized documentation.
Electronic Technician Team Lead - SBE Canada - Mississauga, ON
(2019-04 - 2020-05)
- Supported daily operations by coordinating work orders, scheduling tasks, and guiding team members through repair and refurbishment activities.
- Maintained productivity and quality standards while ensuring customer requirements were addressed through phone and email communication.
- Organized parts and stock to support efficient repair workflows and accurate inventory tracking.
- Promoted compliance with workplace safety procedures and contributed to a safe, organized work environment.
- Documented pre-production, production, and post-production activities with strong attention to detail and record accuracy.
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