John P J

Results-driven automotive and operations professional with hands-on experience in shop coordination, vehicle maintenance support, dispatching, inventory control, customer service, and team guidance. Strong background in managing repair workflows, coordinating technicians, monitoring vehicle service needs, maintaining accurate records, and supporting safe, efficient day-to-day operations. Known for strong organization, attention to detail, and the ability to work independently while collaborating across teams to keep shop and fleet activities running smoothly.

Automotive Service Advisor / Fleet maintenance coordinator - Mississauga Chrysler - Mississauga, ON

(2024-12)

• Delivered exceptional customer service by greeting clients, diagnosing vehicle concerns, and clearly explaining recommended repairs and maintenance services.
• Served as the primary liaison between customers and technicians, ensuring accurate communication, transparent estimates, and efficient service delivery.
• Promoted preventative maintenance packages and additional automotive services, increasing customer retention and contributing to revenue growth.
• Supported daily operations across multiple dealership departments, including parts coordination, appointment scheduling, technician workflow management, and service administration.
• Leveraged hands-on automotive repair knowledge to effectively explain repair procedures, timelines, and technical recommendations to customers.
• Prepared detailed repair estimates by evaluating labor times, parts costs, and service requirements while obtaining customer approvals in a professional manner.
• Coordinated technician dispatching and monitored repair progress to ensure vehicles were completed on time and customer expectations were consistently exceeded.
• Processed invoicing, payments, and final vehicle deliveries while reviewing completed work and associated costs with customers.
• Managed preventative maintenance programs for fleet vehicles, performing inspections and coordinating with service providers to minimize downtime and maintain fleet reliability.
• Oversaw daily fleet logistics, including driver dispatching and route scheduling, to improve operational efficiency and on-time performance.
• Analyzed fleet performance metrics to identify operational inefficiencies and implement process improvements that optimized routing and productivity.
• Administered corporate fuel card accounts and completed monthly reconciliations, monitoring fuel consumption trends to support cost control initiatives.

Automotive Service Advisor - Mr. Lube - Mississauga, ON

(2020-06 - 2024-12)

• Delivered high-volume customer service by managing incoming inquiries, scheduling appointments, and keeping service records accurate and up to date.
• Tracked repair order progress, communicated estimate and timeline changes, and ensured customers received clear updates throughout the service process.
• Supported inventory control by organizing stock, monitoring parts usage, and helping maintain availability of repair materials.
• Performed regular vehicle maintenance services including oil, lube, and filter changes while identifying additional service needs.
• Built strong customer relationships through professional communication, follow-up, and solution-focused service.
• Processed transactions accurately, including cash handling and credit card payments, while maintaining organized documentation.

Electronic Technician Team Lead - SBE Canada - Mississauga, ON

(2019-04 - 2020-05)

• Supported daily operations by coordinating work orders, scheduling tasks, and guiding team members through repair and refurbishment activities.
• Maintained productivity and quality standards while ensuring customer requirements were addressed through phone and email communication.
• Organized parts and stock to support efficient repair workflows and accurate inventory tracking.
• Promoted compliance with workplace safety procedures and contributed to a safe, organized work environment.
• Documented pre-production, production, and post-production activities with strong attention to detail and record accuracy.

Warehouse Coordinator - Day & Ross - Brampton

Lead Hand - Kleenway Building Maintenance - Toronto

Delivery Driver - Amazon - Brampton

Machine Operator - Matha Food Products - Kerala, India

Mechanical Engineering Technician - Mechanical Engineering - Sheridan College (2018 - 2020)